Manager of Instructional Operations
About The Position
The Department of Chemistry is hiring a Manager of Instructional Operations to provide operational leadership for undergraduate instructional laboratories and related lecture support. Reporting to the Director of Instructional Services, the position coordinates instructional staffing, course logistics, budgets, facilities, equipment, and operational processes to support efficient, high-quality instruction. This is a regular, full-time, 100% FTE, in-person position at the Seattle campus. The manager directly supervises eight Scientific Instructional Technicians and coordinates work assignments and operational support for undergraduate assistants and lab helpers. The role also works with faculty, staff, students, campus offices, and external partners to support the department’s extensive undergraduate instructional program. The position is based in instructional laboratories and related teaching spaces and requires adherence to applicable safety procedures. Occasional work outside typical business hours may be required for deadlines or special events.
Requirements
- Bachelor’s degree in chemistry or a closely related field and two years of experience in a higher education instructional, laboratory, academic program management, or related setting; equivalent education and/or experience may substitute where permitted.
- Experience coordinating complex instructional, operational, or academic program processes involving multiple stakeholders and competing deadlines.
- Ability to supervise, train, organize, and evaluate staff or instructional support personnel.
- Ability to handle confidential information with discretion and apply relevant policies, procedures, and compliance requirements, including FERPA.
- Must be able to obtain and maintain CPR/First Aid certification, with recertification as required.
Nice To Haves
- M.S. degree in chemistry or a closely related field.
- Thorough understanding of undergraduate science education, particularly laboratory instruction and high-enrollment lecture/laboratory course operations.
- Experience with chemistry or comparable laboratory-based instructional programs and familiarity with safe handling of hazardous chemicals.
- Ability to anticipate, identify, and solve operational problems independently and collaboratively.
- Ability to perform tasks with precision, accuracy, and meticulous attention to detail in a busy instructional environment.
- Collaborative skills to work effectively with faculty, staff, graduate students, teaching assistants, undergraduate students, campus offices, and external partners.
- Excellent written and oral communication skills, including the ability to communicate complex policies and operational decisions clearly and professionally.
- Commitment to excellent customer service, inclusive communication, and respectful interaction with diverse groups.
- Experience with standard office software, especially Word, Excel, and Access; experience with UW systems and courseware designed for academic instruction is helpful but not required.
Responsibilities
- Supervise eight Scientific Instructional Technicians by assigning work, providing training, approving schedules and leave, managing performance, resolving workplace issues, coordinating recruitment and onboarding, and supporting teaching assistant training and staffing updates.
- Manage daily undergraduate lecture and laboratory operations, including scheduling, demonstrations, course logistics, instructional technology staffing, troubleshooting, student access, equipment, faculty support, and process improvements.
- Oversee instructional support budgets, course and laboratory fees, purchasing, expenditure tracking, and allocation of supplies, equipment, and staffing resources.
- Coordinate classroom and laboratory readiness, teaching equipment, course materials, instructional technology, space needs, and support for high-enrollment and multi-section courses with campus and departmental partners.
- Perform other duties requested by the Director of Instructional Services, Department Administrator, or faculty leadership.
- Coordinate work assignments and operational support for undergraduate assistants and lab helpers.
Benefits
- The posting directs applicants to the UW staff benefits information page but does not specify individual benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
