Director of Instructional Services

University of Washington Medical Center•Seattle, WA

3d•$86,400 - $110,400•Onsite

About The Position

The Department of Chemistry is hiring a Director of Instructional Services to provide strategic and operational leadership for its academic and undergraduate instructional services. Reporting to the Department Administrator, the Director ensures efficient, high-quality delivery of lecture and laboratory instruction; coordinates course scheduling, instructional staffing, TA assignments, accommodations logistics, instructional budgets, and curriculum-related administration; and supervises staff supporting Chemistry’s undergraduate teaching mission. This is an in-person, onsite position at the Seattle Campus. The Director leads operations for Chemistry’s undergraduate instructional program, oversees staff and TA coordination, arranges accommodations and supports student access, and analyzes instructional data and communicates operational information to departmental and campus partners. Occasional work outside typical business hours may be required for deadlines or special events. This is a regular, 100% FTE position on the first shift. The annual pay range is $86,400 to $110,400. The position offers University of Washington employee benefits; details are available through the UW benefits website.

Requirements

Master’s degree in chemistry or a closely related field and two years of experience in a higher education instructional, laboratory, academic program management, or related setting. Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements apply.
Demonstrated experience coordinating complex instructional, operational, or academic program processes involving multiple stakeholders and competing deadlines.
Demonstrated ability to supervise, train, organize, and evaluate staff or instructional support personnel.
Demonstrated ability to handle confidential information with discretion and apply relevant policies, procedures, and compliance requirements, including FERPA.

Nice To Haves

Ph.D. degree in chemistry or a closely related field.
Thorough understanding of undergraduate science education, particularly laboratory instruction and high-enrollment lecture/laboratory course operations.
Experience managing course scheduling, TA assignments, curriculum administration, Summer Sessions planning, course fees, or instructional budgets.
Experience streamlining administrative processes through technology and data-informed decision-making.
Ability to anticipate, identify, and solve operational problems independently and collaboratively.
Excellent time-management and organizational skills, including the ability to independently manage priorities across multiple complex projects and stringent timelines.
Strong collaborative skills for working effectively with faculty, staff, graduate students, TAs, undergraduate students, campus offices, and external partners.
Excellent written and oral communication skills, including the ability to communicate complex policies and operational decisions clearly and professionally.
Commitment to excellent customer service, inclusive communication, and respectful interaction with diverse groups.
Ability to handle senior-level confidential information with tact, judgment, discretion, and diplomacy.
Experience with standard office software, especially Word, Excel, and Access; experience with UW systems and courseware designed for academic instruction is helpful but not required.

Responsibilities

Lead operations for Chemistry’s undergraduate instructional program, including lecture and laboratory support, course scheduling, instructional logistics, campus coordination, and resolution of course-delivery issues.
Coordinate curriculum administration and support the Undergraduate Education Committee by implementing decisions, assessing operational impacts, and anticipating needs for sections, TAs, rooms, equipment, materials, and temporary instructional appointments.
Plan and support Summer Quarter instruction and oversee undergraduate events, awards management, and graduation ceremonies.
Directly supervise three FTE staff supporting undergraduate instruction and program coordination, including assigning work, training, scheduling, approving leave, managing performance, and resolving workplace issues.
Determine quarterly TA needs and assign ASEs; recruit, screen, interview, and hire supplementary TAs, readers, graders, tutors, and other temporary instructional support personnel.
Coordinate TA orientation, training, onboarding, assignments, expectations, and schedule changes with graduate students, faculty, staff, and the Graduate Program Manager.
Coordinate course, laboratory, and examination accommodations with Disability Resources for Students, faculty, TAs, and staff, including scheduling and exam logistics.
Ensure adherence to FERPA and applicable University requirements, and coordinate with advisors and campus partners to resolve course access, attendance, prerequisite, proctoring, and instructional logistics issues.
Analyze instructional data and trends, including enrollments, student credit hours, section demand, staffing, and resource utilization; prepare quarterly, annual, and ad hoc reports and recommendations.
Communicate scheduling, staffing, curriculum, and operational matters to faculty, staff, and leadership, and serve as liaison to campus, educational, community college, and university partners.
Assume other duties as requested by the Department Administrator, Chair, Associate Chair, or other departmental leadership.