Manager of In-Home Service

Chinese American Service League•Cook County, IL, IL

5d•$90,000 - $95,000•Hybrid

About The Position

The Manager of In-Home Services leads CASL’s in-home care programs, advancing culturally competent, client-centered services that help older adults live safely, independently, and with dignity. The role is accountable for developing, expanding, and improving programs; guiding operations and teams; driving measurable outcomes; and ensuring quality, regulatory compliance, and sustainable growth. The manager collaborates across departments and with external partners to provide coordinated care and strengthen services for seniors. The position oversees the In-Home Team Supervisors and Field Supervisors, supports recruitment and staff development, and maintains appropriately trained and credentialed staffing. It contributes to departmental budgeting and financial sustainability, oversees program quality and client records, and uses Salesforce data and performance reporting to inform decisions and meet reporting requirements. The role partners with the Director of Older Adult Services to support coordinated, person-centered services that incorporate diversity, equity, inclusion, and access. The role is based in the Chicago area, with regular onsite presence at CASL locations, including Niles and Chinatown, and travel throughout the Chicago metropolitan area. Work may take place in offices, client homes, and other community settings. Standard hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., with flexibility for additional hours as needed. The position is hybrid and offers an annual salary of $90,000–$95,000 with a comprehensive benefits package.

Requirements

Bachelor’s degree in Social Work, Public Health, Non-Profit Management, or a related field from an accredited institution.
At least five years of progressive experience in senior services, public administration, or a related field.
At least two years of experience in a leadership or management role.
Demonstrated success managing programs and leading, developing, and growing sustainable programs with measurable client impact.
Ability to manage multiple high-priority projects, exercise sound judgment in setting priorities, and meet deadlines in a dynamic environment.
Exceptional communication skills and ability to resolve complex issues and foster collaboration among diverse stakeholders.
Leadership and management skills, including a history of building and mentoring high-performing teams.
Extensive program management expertise focused on Older Adult Services, public health, or social services.
In-depth understanding of legal and regulatory frameworks related to senior services and in-home care.
Ability to sit, stand, and walk for extended periods and occasionally lift or move objects weighing up to 25 pounds.
Ability to work additional hours as necessary and travel between CASL locations and throughout the Chicago metropolitan area.

Nice To Haves

Fluency in spoken and written English, with bilingual proficiency in English and Chinese (Cantonese or Mandarin) or Spanish.
Master’s degree.
Experience in financial management, including budgeting, resource allocation, and performance metrics.
Strong understanding of Salesforce or similar data management systems.
Experience using project management tools such as Asana.

Responsibilities

Lead the strategic implementation and continuous improvement of in-home services in alignment with CASL’s goals and quality standards.
Develop, refine, and implement policies and procedures that support operational excellence and program growth while meeting accreditation and regulatory standards.
Build and maintain relationships with partner agencies and stakeholders, using feedback to enhance services and community support.
Collaborate with CASL leadership and other departments to integrate services and provide client-centered care.
Assist with the in-home services department budget and support financial sustainability and fiscal accountability.
Supervise and guide In-Home Team Supervisors and Field Supervisors, supporting effective service delivery, staff performance, and program outcomes.
Support recruitment, manage performance against key metrics, coach and develop staff, and foster continuous improvement and employee success.
Provide training and ongoing support to maintain a culturally competent workforce delivering relevant services to diverse clients.
Lead cross-departmental collaboration to connect clients with additional services and support holistic case management and continuity of care.
Oversee the development, maintenance, and evaluation of complex program services and coach direct reports to improve quality and effectiveness.
Partner with the Director of Older Adult Services on coordinated, person-centered service delivery that integrates diversity, equity, inclusion, and access.
Oversee day-to-day in-home services operations across service areas and ensure compliance with legal, regulatory, and organizational requirements.
Develop and execute strategies to improve program growth, quality, and client satisfaction in alignment with CASL’s long-term objectives.
Conduct quarterly quality assurance reviews of electronic and physical client records.
Maintain appropriate staffing levels with trained and credentialed personnel.
Monitor compliance with legal guidelines, internal policies, and quality standards, and continuously improve program effectiveness.
Collaborate on data management and reporting using Salesforce, maintaining accurate records of services, performance metrics, and outcomes.
Maintain proactive, timely communication with the Salesforce team so system changes preserve data integrity, reporting accuracy, and effectiveness.
Participate in professional development and leadership training to strengthen leadership capabilities and stay current with industry practices.
Travel between CASL locations and throughout the Chicago metropolitan area to support operations, service delivery, and community-based activities.