Manager of Event & Meetings
About The Position
The Event & Meetings Manager manages small, medium, and large-scale meetings after event space has been allocated. The role prepares event documentation and coordinates with client meeting planners, property departments, and the Program Team to provide consistent, high-level service before, during, and after programs. The Manager also supports Event Planners and Coordinators. This is a hybrid position at Benchmark Hospitality at Deloitte University in Westlake, Texas, and requires full availability. The position coordinates meeting operations across departments, including arrivals and departures, meeting-room setups, audio-visual and production needs, individual requirements, diagrams, special events, and transportation. It proactively identifies and communicates operational needs, maintains current information for departments as event requirements change, and works to meet each client's objectives. The role also involves coordinating local vendors, resolving problems or suggesting alternatives, maintaining communication with planners and departments, and completing administrative tasks such as distributing event orders and reports, filing, and forecasting operational logistics through a 30/60/90-day data process.
Requirements
- At least 2 years of experience in event operations, event planning, or event coordination.
- At least 1 year of experience as a Catering, Event, or Operations Manager.
- Strong computer skills.
- High proficiency in Microsoft Excel and Outlook.
- Proficiency in Microsoft Word and PowerPoint.
- Strong knowledge of event, sales, and catering systems.
- Full availability.
Nice To Haves
- Experience with Microsoft Teams and OneNote.
- INFOR experience.
Responsibilities
- Coordinate operating departments to deliver group-event services, including arrivals and departures, meeting-room setups, audio-visual and production needs, special individual needs, diagrams, special events, and transportation.
- Identify, communicate, and coordinate operational requirements after event space has been booked by the Scheduling team.
- Maintain thorough familiarity with the facility, accommodations, meeting spaces, and support services to maximize facility utilization.
- Ensure meetings and events meet each client's objectives, needs, and requirements.
- Maintain positive working relationships through open communication and timely updates with departments.
- Communicate frequently with meeting planners to ensure expectations are met or exceeded.
- Solve problems and suggest alternatives to previous arrangements when necessary.
- Coordinate client needs using property departments and local vendors providing requested services or products.
- Communicate updates on meeting requirements and attendee counts so operating departments can meet client needs accurately.
- Keep information accurate and current after BEOs are distributed by notifying operations departments of changes and following change-process procedures.
- Take a proactive approach to guest and planner satisfaction.
- Complete administrative work, including distributing event orders and reports, filing, and forecasting operational logistics through a 30/60/90-day data process.
- Provide support for Event Planners and Coordinators.
Benefits
- 10 days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay.
- Leadership and career development programs, with opportunities to grow and transfer to new positions.
- Free lunch in the associate cafeteria.
- Eligible for medical insurance and other benefits within 30 days of employment.
- Employer-matching 401(k).
- Tuition reimbursement.
- Free on-site parking.
- Free uniforms and cleaning.
- Benchmark Hospitality hotel discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
