Manager of Event & Meetings
About The Position
The Event & Meetings Manager at Deloitte University Hotel & Conference Center is responsible for managing small, medium, and large-scale meetings after event space has been allocated. The role prepares event documentation and coordinates with client meeting planners, property departments, and the Program Team to deliver consistent, high-level service throughout the pre-event, event, and post-event phases. The Manager also supports Event Planners and Coordinators. This is a hybrid position requiring full availability. The property is a private hotel and conference center in Westlake, Texas, with 1,400 single-occupancy rooms, nine restaurants and lounges, and 200,000 square feet of meeting space. Its clientele is professional, and it does not host weddings, holiday parties, school groups, or other social events.
Requirements
- At least 2 years of experience in event operations, event planning, or event coordination.
- At least 1 year of experience as a Catering, Event, or Operations Manager.
- Strong computer skills.
- High proficiency in Microsoft Excel and Outlook.
- Proficiency in Microsoft Word and PowerPoint.
- Strong knowledge of event, sales, and catering systems.
Nice To Haves
- Experience with Microsoft Teams and OneNote.
- INFOR experience.
Responsibilities
- Coordinate operating departments to execute group events, including arrivals and departures, meeting-room setups, audio-visual and production needs, individual requirements, diagrams, special events, and transportation.
- Proactively identify, communicate, and coordinate operational requirements after meeting space is booked by the Scheduling team.
- Maintain thorough knowledge of the facility, accommodations, meeting spaces, and support services to maximize effective facility use.
- Ensure each meeting or event fulfills the client’s general, unique, and special objectives, needs, and requirements.
- Maintain positive relationships and open, timely communication with departments to meet client requirements.
- Communicate frequently with meeting planners to ensure expectations are met or exceeded, solving problems and suggesting alternatives when needed.
- Coordinate client needs using departmental services and local vendors offering requested products or services.
- Communicate accurate updates on meeting requirements and attendee counts to operational departments; keep information current after BEO distribution and follow change procedures when meeting details change.
- Take a proactive approach to guest and planner satisfaction.
- Complete administrative tasks, including distributing event orders and reports, filing, and forecasting operational logistics through a 30/60/90-day data process.
- Provide support to Event Planners and Coordinators.
Benefits
- 10 days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay.
- Leadership and career development programs, with opportunities to grow and transfer to new positions.
- Free lunch in the associate cafeteria.
- Eligibility for medical insurance and other benefits within 30 days of employment.
- Employer-matching 401(k).
- Tuition reimbursement.
- Free on-site parking.
- Free uniforms with cleaning provided.
- Benchmark Hospitality hotel discounts.
- Associate events and an employee-focused culture.
- Fitness center, jogging trails, and sports fields available for associate use.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
