Manager of Digital Sales & E-Commerce
About The Position
The Manager of Digital Sales & E-Commerce is a newly created role on the Online Sales team, focused on growing revenue, visibility, and readership across the company’s e-book portfolio, primarily through Amazon Kindle and Kindle Unlimited. The role manages key digital retail accounts, develops promotional strategies, analyzes performance data, and works with teams across Sales, Marketing, Editorial, Publicity, Production, and Publishing to maximize opportunities for adult and children’s publishing programs. The manager develops account strategies and digital promotions, monitors sales and campaign performance, and uses marketplace and account insights to inform pricing, metadata, publishing, and promotional decisions. The role also represents Digital Sales in internal discussions, shares marketplace developments and performance learnings, supports sales planning and forecasting, and partners with the Senior National Account Manager to align digital and physical online sales strategies. The position is hybrid in Beverly, Massachusetts, or New York, New York.
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 3–5 years of experience in sales, account management, e-commerce, digital publishing, or a related commercial role.
- Proven success growing revenue, managing accounts, developing promotions, or identifying business opportunities through data analysis.
- Strong understanding of the e-book marketplace and digital retail ecosystem.
- Advanced Excel skills and strong analytical capabilities.
- Excellent communication, presentation, negotiation, and relationship-building skills.
- Strong organizational skills and the ability to manage multiple priorities independently.
- Authorization to work in the United States; the employer does not provide sponsorships.
Nice To Haves
- Publishing industry experience is strongly preferred.
- Direct experience with Amazon Kindle, Kindle Unlimited, or comparable digital platforms is highly desirable.
Responsibilities
- Manage day-to-day relationships and sales activities for Amazon Kindle, Kindle Unlimited, and other assigned digital retail accounts.
- Develop and execute account strategies to increase revenue, discoverability, readership, and participation in promotional programs.
- Identify and pursue opportunities across e-book retailers, subscription platforms, merchandising programs, and seasonal campaigns.
- Serve as the internal expert on account programs, policies, tools, and marketplace developments.
- Monitor sales performance, downloads, reads, promotional results, and market trends.
- Establish and track key performance metrics and provide regular business insights and recommendations.
- Analyze title, category, imprint, and campaign performance to inform publishing, pricing, metadata, and promotional strategies.
- Contribute to seasonal, monthly, and annual sales planning and forecasting.
- Develop and manage digital promotional plans for frontlist and backlist titles.
- Collaborate with Marketing, Publicity, Editorial, and Publishing to align digital promotions with broader title campaigns.
- Help ensure digital editions have accurate metadata, pricing, categorization, availability, and supporting assets.
- Recommend pricing and promotional strategies based on market trends, competitive analysis, and account insights.
- Identify scalable, data-driven campaigns to showcase and grow backlist performance.
- Represent Digital Sales in publishing, marketing, and sales discussions.
- Communicate marketplace trends, promotional learnings, and account updates to internal stakeholders.
- Partner with the Senior National Account Manager to align digital and physical online sales strategies.
- Contribute digital sales insights to title positioning, launch planning, acquisitions, and backlist development.
- Recommend process improvements to support efficient and effective account management.
Benefits
- Generous paid time off.
- Paid holidays.
- Summer Friday afternoons.
- Medical insurance.
- Vision insurance.
- Dental insurance.
- Flexible spending accounts for healthcare, dependent care, and commuter expenses.
- 401(k) benefit plan with discretionary employer contribution matching.
- Short- and long-term disability insurance.
- Life and AD&D insurance.
- Comprehensive benefits program for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
