Assistant Manager of E-commerce

Hy-Vee • Omaha, NE

4d • Onsite

About The Position

The Assistant Manager of E-commerce oversees Hy-Vee’s E-commerce operations across departments and channels, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces. The role ensures online orders for pickup and delivery are fulfilled accurately, on time, and to expected quality standards. It involves leading and developing a team, managing fulfillment and delivery planning, staffing, scheduling, and resources, monitoring orders and customer concerns, and coordinating with store leadership and other department supervisors. The position is primarily performed in a retail store setting and requires computer and internet proficiency. A high school diploma or equivalent is preferred.

Requirements

• High school diploma or equivalent preferred.
• Proficiency with computers and the internet required.
• Ability to deliver outstanding customer service and inspire a team to do the same.
• Ability to lead and develop a team across multiple departments in a fast-paced E-commerce environment.
• Clear and professional written and verbal communication with customers, employees, and vendors.
• Ability to identify problems and develop practical, effective solutions.
• Comfort working with computer systems, including word processing, spreadsheets, email, and job-specific applications.
• Ability to handle confidential information, including sales data, pricing, and operational reports, with discretion.

Responsibilities

• Deliver outstanding customer service and encourage the team to do the same.
• Oversee planning, implementation, staffing, and tracking for fulfillment and delivery across all E-commerce channels.
• Monitor incoming online orders and ensure prompt, accurate, and timely fulfillment; request support from other store areas as needed.
• Promote Perks+ memberships and E-commerce services.
• Review orders for accuracy and assess out-of-stocks and cancellations.
• Ensure customer care emails, survey complaints, and third-party complaints are handled and resolved promptly.
• Ensure payments are properly tendered in the POS for first-party and third-party orders.
• Ensure products are available for online sale and submit local items for images and content as needed.
• Coordinate store deliveries through planning, scheduling, and resource management.
• Manage labor standards and schedules based on unit-based scheduling and projected order volume.
• Maintain communication with the E-commerce Supervisor and other department supervisors.
• For Aisles Online, ensure Red Line calls are handled, oversee product location policy, and manage audits for third-party shopped orders.
• For Food Service and Fast and Fresh, ensure Red Line calls are handled, monitor menu availability and canceled orders, and verify the delivery tablet is operational each morning.
• For Made to Order, manage and train users on the MTO system and monitor orders for accurate procurement and timely fulfillment.
• For Third-Party Marketplaces, oversee DoorDash, Instacart, Grubhub, Uber, and Shipt operations; train checkout attendants; manage driver quality; and ensure necessary department tablets are operational each morning.
• Educate employees on new policies and procedures.
• Maintain compliance with the company dress code, hygiene standards, and policies.
• Assist with other tasks and special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED