Assistant Manager of E-commerce

Hy-Vee, Inc. • Omaha, NE

5d • Onsite

About The Position

The Assistant Manager of E-commerce oversees Hy-Vee’s E-commerce operations across departments, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces. The role ensures customer orders are fulfilled accurately, on time, and to expected quality standards, whether picked up curbside or delivered.

This position leads and coordinates order fulfillment and delivery planning, staffing, scheduling, and resource management. It monitors online orders, product availability, payments, customer feedback, and delivery operations, while supporting and training employees and maintaining compliance with company policies. The role is primarily performed in a retail store setting and involves managing multiple priorities and deadlines.

Requirements

• Ability to deliver outstanding customer service and inspire the team to do the same.
• Ability to lead and develop a team across multiple departments in a fast-paced E-commerce environment.
• Clear and professional written and verbal communication with customers, employees, and vendors.
• Ability to identify problems and develop practical, effective solutions.
• Comfort working with computer systems, including word processing, spreadsheets, email, and job-specific applications.
• Ability to handle confidential information, including sales data, pricing, and operational reports, with discretion.
• Proficiency with computers and the internet.
• Successful completion of a pre-employment drug screen is required.

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Deliver outstanding customer service and promote a positive experience in every customer interaction.
• Oversee planning, implementation, staffing, and tracking for order fulfillment and delivery across all E-commerce channels.
• Monitor incoming online orders and ensure prompt, accurate, and timely fulfillment; request support from other store areas as needed.
• Promote Perks+ memberships and E-commerce services to customers and team members.
• Review orders for accuracy and assess out-of-stocks and cancellations.
• Ensure customer care emails, survey complaints, and third-party complaints are handled appropriately and resolved promptly.
• Ensure payments for first-party and third-party orders are properly tendered in the POS.
• Ensure products are available for online sale and submit local items for images and content as needed.
• Coordinate store deliveries through planning, scheduling, and resource management.
• Manage labor standards and scheduling based on unit-based scheduling and projected order volume.
• Maintain communication with the E-commerce Supervisor and other department supervisors.
• For Aisles Online, ensure Red Line calls are handled, oversee product location policy, and manage audits of third-party shopped orders.
• For Food Service and Fast and Fresh, ensure Red Line calls are handled, monitor menu availability and canceled orders, and verify the delivery tablet is operational each morning.
• For Made to Order, manage and train users on the MTO system and monitor orders for accurate product procurement and timely fulfillment.
• For Third-Party Marketplaces, oversee operations including DoorDash, Instacart, Grubhub, Uber, and Shipt; train checkout attendants; manage driver quality; and ensure required department tablets are operational each morning.
• Educate employees on new policies and procedures.
• Maintain compliance with Hy-Vee's dress code, hygiene standards, and company policies.
• Assist with other tasks and special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed