Assistant Manager of E-commerce

Hy-Vee•Quincy, IL

8d•Onsite

About The Position

The Assistant Manager of E-commerce oversees Hy-Vee’s E-commerce operations across departments, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces. The role ensures online orders for pickup and delivery are fulfilled accurately, on time, and to expected quality standards. It involves leading a team in a fast-paced retail environment and coordinating order fulfillment, delivery, staffing, and resources. The position is primarily performed in a retail store setting, with possible exposure to dust, noise, temperature extremes, moving equipment, and electrical shock hazards. The role involves constant pressure to meet deadlines and manage multiple priorities. Safety training is provided. Physical activity is incidental to the core duties; occasional walking around the facility and, where applicable, handling products for demonstration may be required. No regular lifting, carrying, or physical exertion is required. The anticipated hourly starting wage is $20.00 to $25.00, depending on experience. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead and develop a team across multiple departments in a fast-paced E-commerce environment.
Clear and professional written and verbal communication with customers, employees, and vendors.
Ability to identify problems and develop practical, effective solutions.
Comfort working with computer systems, including word processing, spreadsheets, email, and job-specific applications.
Ability to handle confidential information, including sales data, pricing, and operational reports, with discretion.
Proficiency with computers and the internet is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Deliver outstanding customer service and encourage the team to do the same.
Oversee planning, implementation, staffing, and tracking of order fulfillment and delivery across Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces.
Monitor incoming online orders and ensure prompt, accurate, on-time fulfillment; request additional store support as needed.
Promote Perks+ memberships and E-commerce services to customers and team members.
Review orders for accuracy and assess out-of-stocks and cancellations.
Ensure customer-care emails, survey complaints, and third-party complaints are handled appropriately and resolved promptly.
Ensure payments for first-party and third-party orders are properly tendered in the POS.
Ensure products are available for online sale and submit local items for images and content as needed.
Coordinate store deliveries through planning, scheduling, and resource management.
Manage labor standards and scheduling based on unit-based scheduling and projected order volume.
Maintain communication with the E-commerce Supervisor and other department supervisors.
For Aisles Online, ensure Red Line calls are handled, oversee product location policy, and manage audit processes for third-party shopped orders.
For Food Service and Fast and Fresh, ensure Red Line calls are handled, monitor menu availability and canceled orders, and verify the delivery tablet is operational each morning.
For Made to Order, manage and train users on the MTO system and monitor orders for accurate product procurement and on-time fulfillment.
For Third-Party Marketplaces, oversee operations including DoorDash, Instacart, Grubhub, Uber, and Shipt; train checkout attendants; manage driver quality; and ensure required departmental tablets are operational each morning.
Educate employees on new policies and procedures.
Maintain compliance with Hy-Vee’s dress code, hygiene standards, and company policies.
Assist with other tasks and special projects as needed.