Assistant Manager of E-commerce

Hy-Vee, Inc.•Quincy, IL

9d•$20 - $25•Onsite

About The Position

The Assistant Manager of E-commerce oversees Hy-Vee’s E-commerce operation across departments, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces. The role ensures online orders for pickup and delivery are fulfilled accurately, on time, and to expected quality standards. It involves leading and developing a team, coordinating staffing and fulfillment, solving operational problems, and delivering strong customer service. The position receives direction and support from the Store Director and Store Manager. It reports to the Store Director and Store Manager, with the Aisles Online Manager as a direct report and dual reporting responsibility for other departments that fill E-commerce orders. The role is primarily performed in a retail store setting, with ongoing pressure to meet deadlines and manage multiple priorities. The anticipated starting wage is $20.00 to $25.00 per hour, depending on experience. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent preferred.
Proficiency with computers and the internet required.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead and develop a team across multiple departments in a fast-paced E-commerce environment.
Clear, professional written and verbal communication with customers, employees, and vendors.
Ability to identify problems and develop practical, effective solutions.
Comfort using computer systems, including word processing, spreadsheets, email, and job-specific applications.
Ability to handle confidential information, including sales data, pricing, and operational reports, with discretion.

Responsibilities

Deliver outstanding customer service and encourage the team to do the same.
Oversee planning, implementation, staffing, and tracking for fulfillment and delivery across E-commerce channels, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces.
Monitor incoming online orders to support prompt, accurate, and on-time fulfillment, and request assistance from other store areas when needed.
Promote Perks+ memberships and E-commerce services to customers and team members.
Review orders for accuracy and assess out-of-stocks and cancellations.
Ensure customer-care emails, survey complaints, and third-party complaints are handled appropriately and resolved promptly.
Ensure payments for first-party and third-party orders are properly tendered in the POS.
Ensure products are available for online sale and submit local items for images and content as needed.
Coordinate store deliveries through planning, scheduling, and resource management.
Manage labor standards and schedules based on unit-based scheduling and projected order volume.
Maintain communication with the E-commerce Supervisor and other department supervisors.
For Aisles Online, ensure Red Line calls are handled, oversee product-location policy, and manage audits of third-party shopped orders.
For Food Service and Fast and Fresh, ensure Red Line calls are handled, monitor menu availability and canceled orders, and verify the delivery tablet is operational each morning.
For Made to Order, manage and train users on the MTO system and monitor orders for accurate product procurement and on-time fulfillment.
For third-party marketplaces, oversee DoorDash, Instacart, Grubhub, Uber, and Shipt operations; train checkout attendants; manage driver quality; and ensure required department tablets are operational each morning.
Educate employees about new policies and procedures.
Maintain compliance with Hy-Vee’s dress code, hygiene standards, and company policies.
Assist with other tasks and special projects as needed.