Manager of Desktop Support and Operations
About The Position
Bard College Information Technology is seeking an experienced, creative, and driven manager and technologist to advance the College’s end-user technology, create lasting improvements, and support the mission of the College. The Manager of Desktop Support and Operations is a full-time, in-person role reporting directly to the CIO and leads the extremely capable Desktop Support team. The ideal applicant will have several years of personnel and IT management experience, with demonstrated technical, interpersonal, and communication skills. Bard IT offers a ‘small shop’ atmosphere with a vital role in a large organization. There are many opportunities to become involved in campus projects and the position will offer freedom and support to create, experiment, and learn. About Bard Bard College’s main campus is in Annandale-on-Hudson, N.Y., with 1,900 undergraduate students; the College also includes multiple graduate programs. The 1,000-acre campus sits along the Hudson River and offers the Fisher Performing Arts Center, and Hessel Museum of Art, and is the home of the Bard Prison Initiative, the largest college-degree-granting prison education program in the U.S. The Bard Network also includes several Bard High School Early Colleges across the country as well as international campuses and partnerships. Bard College is a private institution working in the public interest. Bard faculty and staff lead their students by example, building upon the existing network of boundary-breaking programs focused on rethinking who can and should be included in a liberal arts education.
Requirements
- Five or more years of IT management experience is required
- BA/BS degree or equivalent experience
- Strong interpersonal, organizational, problem-solving, written, and oral communication skills
- Attention to detail, self-motivation, and the ability to work with minimal supervision
- Strong awareness of the principles of information security and its application for end-user systems
- Willingness to carry a mobile phone and remain on-call for rare emergencies
Responsibilities
- Daily operational oversight
- Lead and mentor the Desktop Support team, providing individualized support, direction, and leadership through example
- Prioritize team efforts, oversee Service Desk tickets, and maintain communication and schedules to ensure consistent coverage
- Serve as one of the primary points of contact for executive staff inquiries
- Respond to end-user IT security issues and contribute to overall information security efforts
- Manage IT-related building maintenance requests, vehicle upkeep, and workspace assignments
- Asset and vendor management
- Oversee fleet management, inventory, and lifecycle
- Serve as the liaison for IT vendors, primarily for printing and desktop software
- Oversee the implementation and maintenance of software primarily for lab and desktop environments and internal tools
- Strategic planning and governance
- Work with the IT Administration team to develop a zero-based budget each year in support of Desktop operations as well as capital projects
- Lead end-user computing, printing, inventory, and security projects, working with other IT and campus teams
- Help develop, implement, and monitor policy and standards affecting Bard’s computing environments
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What This Job Offers
Job Type
Full-time
Career Level
Manager
