Desktop Support

Parkside Hospital•Tulsa, OK

1d•Onsite

About The Position

Parkside provides professional purpose, hope, and healing. As a member of our staff, you will be part of a mission-driven team, dedicated to changing lives and changing communities, one patient at a time. Parkside Psychiatric Hospital & Clinic is a comprehensive mental healthcare system providing acute in-patient care, residential treatment, and outpatient therapy. With a focus on society’s most vulnerable population, Parkside provides world-class mental health services focused on youth, ages 5 to 26. For over 65 years, Parkside’s physicians, therapists, and staff have provided state of the art, patient-centered care that propel families from hopeful to hope-filled. As a center of excellence, we cultivate talent and provide professional purpose. Together we facilitate healing, one patient at a time. The Desktop Support Specialist is responsible for providing day-to-day technical support to Parkside employees and maintaining end-user technology equipment. This position installs, configures, troubleshoots, and supports desktop computers, laptops, mobile devices, printers, telephones, software applications, and related peripherals. The Desktop Support Specialist serves as a primary point of contact for Information Technology Help Desk requests and escalates issues requiring advanced technical support. THIS POSITION IS LOCATED ONSITE IN TULSA, OK!!

Requirements

1-3 years of desktop support, help desk, or technical support experience.
Experience supporting Windows operating systems, Microsoft 365, and basic networking.
Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL are a plus.

Nice To Haves

Associate's degree in Information Technology, Computer Science, or related field preferred.
Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL are a plus.

Responsibilities

Provides technical support for desktop computers, laptops, mobile devices, printers, telephones, audiovisual equipment, and related peripherals.
Responds to and resolves Information Technology Help Desk requests and support tickets in a timely manner.
Diagnoses and resolves hardware, software, printing, connectivity, and other end-user technology issues.
Installs, configures, upgrades, replaces, and maintains computers, operating systems, software applications, and peripherals.
Assists users with password resets, account access, multifactor authentication, email, Microsoft 365, and other technology-related issues.
Provides basic user support for Parkside's clinical, financial, administrative, payroll, and other business applications.
Troubleshoots basic wired, wireless, VPN, and remote-access connectivity issues.
Escalates complex network, server, cybersecurity, application, and infrastructure issues to appropriate IT resources or service providers.
Sets up computers, telephones, monitors, peripherals, and other technology for new employees.
Assists with user account setup, password resets, and approved system access.
Provides basic technology orientation to new employees.
Collects and processes technology equipment from separating employees.
Reconfigures and prepares returned equipment for reassignment or disposal.
Maintains accurate inventory records for computers, monitors, mobile devices, printers, telephones, and other end-user technology equipment.
Configures and deploys new and replacement computers and equipment.
Coordinates equipment repairs, replacements, and warranty service.
Assists with receiving and tracking technology equipment.
Ensures equipment is appropriately labeled, documented, stored, and assigned.
Follows Parkside cybersecurity, privacy, and information technology policies and procedures.
Assists with endpoint security, software updates, patching, antivirus/endpoint protection, and related desktop security activities.
Assists employees with multifactor authentication, suspicious emails, password issues, and other basic security concerns.
Promptly escalates suspected cybersecurity incidents or unauthorized access.
Maintains the confidentiality and security of protected health information (PHI), employee information, and organizational data.
Complies with HIPAA requirements and Parkside privacy and information security policies.
Maintains accurate Help Desk tickets and documentation of technical issues and resolutions.
Provides professional and customer-focused technical support to employees and providers.
Communicates technical information clearly to users with varying levels of technology experience.
Assists with desktop equipment deployments, replacements, software installations, and upgrades.
Coordinates with vendors or other IT resources when necessary to resolve end-user issues.
Maintains effective working relationships with employees, providers, vendors, and leadership.
Maintains fit for duty and complies with all Parkside policies, procedures, and standards of conduct.
Participates in ongoing professional development and technology training.
Performs other duties as assigned.