Manager of Construction Loan Servicing

First National Bank Of Pennsylvania•Pittsburgh, PA

2d•Onsite

About The Position

The Manager of Construction Loan Servicing oversees and efficiently manages builder approvals and draw schedules, inspections and draw administration, and servicing for portfolio and held-for-sale closed construction or renovation loans. The role includes training, coaching, strategic planning, and reporting, and ensures that KPIs and KRIs are reviewed and meet executive-set levels. The manager maintains policies and procedures through annual updates and drives change and efficiency improvements. The position manages the process from builder approval through loan conversion, oversees the construction platform vendor and held-for-sale pipeline, and supports construction-to-permanent lending administration. It also manages risk, audits and compliance responses, reconciliations, staffing, and employee development, while collaborating with executive sales and secondary leaders. The position is based at the primary office at 626 Washington Place, Pittsburgh, Pennsylvania 15219. Employment-based visa sponsorship is not provided; candidates must be legally authorized to work in the United States.

Requirements

At least 7 years of job-related experience.
Bachelor’s degree (BA or BS), or a combination of education and equivalent experience may be considered.
Excellent project management skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Nationwide Mortgage Licensing System and Registry Identifier is required; it is preferred at the time of hiring.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier preferred.

Responsibilities

Manage the process from builder approval through loan conversion and ensure construction projects are completed and converted on time.
Manage the construction platform vendor and establish controls to minimize risk and improve customer satisfaction.
Manage the held-for-sale pipeline and ensure compliance with requalification procedures.
Review aged and salable loans to minimize risk and ensure salability.
Identify industry trends and changes in local and state construction codes, and ensure builders are compliant.
Assist in creating and modifying construction programs and products.
Advise senior leaders about industry trends that may affect or change existing risk tolerances.
Maintain construction-to-permanent lending administration, including reviewing documentation and site inspection reports, administering draws, and balancing loans.
Identify and implement methods to improve functional and departmental efficiency, reduce risk, improve service quality, and accommodate growth.
Manage and monitor construction draw requests against actual disbursements to support satisfactory SOX Control audit ratings.
Review and sign off on year-end tax processing (1099s).
Balance and reconcile owned general ledger and direct deposit accounts monthly.
Lead audit and compliance responses.
Provide training, certification, support, and ongoing development for the construction team and current and future sales staff.
Collaborate with executive sales and secondary leaders.
Ensure training aligns with published and updated procedures and guidelines and is submitted through the change management process.
Ensure proper staffing levels; conduct interviews; and manage onboarding, continued training, coaching, annual performance reviews, merit reviews, and other human-resource functions.
Perform other related duties and projects as assigned.
Act as a risk manager by understanding, reporting, responding to, managing, and monitoring risks encountered in daily work, as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.