Manager of Construction Loan Servicing

F.N.B. Corporation•Pittsburgh, PA

3d•Onsite

About The Position

The Manager of Construction Loan Servicing oversees builder approval and draw schedules, construction loan inspections and draw administration, and servicing for portfolio and held-for-sale closed construction or renovation loans. The role manages the process from builder approval through loan conversion, ensuring construction projects are completed and converted in a timely manner. It also oversees the construction platform vendor and held-for-sale pipeline, including adherence to requalification procedures. The manager leads training, coaching, strategic planning, and reporting; reviews KPI/KRI performance against executive-team targets; and ensures policies and procedures are updated annually. The role works to reduce risk, improve customer satisfaction and departmental efficiency, support program and product changes, and communicate relevant industry and construction-code developments to senior leaders. The position manages construction-to-permanent lending administration, including documentation, site-inspection reports, draw administration, and loan balancing. It monitors draw requests against disbursements, supports SOX control audits, reviews and signs off on year-end tax processing (1099s), reconciles owned GL and DDA accounts monthly, and leads audit and compliance responses. It also develops construction-team members and sales staff, collaborates with executive sales and secondary leaders, and is responsible for staffing, hiring, onboarding, coaching, and annual performance and merit reviews. All employees are accountable for managing risk and complying with applicable regulatory requirements and company procedures. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

At least 7 years of job-related experience.
BA or BS, or a combination of education and equivalent experience.
Excellent project management skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier preferred.

Responsibilities

Manage the process from builder approval through loan conversion, ensuring construction projects are completed and converted on time.
Manage the construction platform vendor and establish controls that minimize risk and improve customer satisfaction.
Manage the held-for-sale pipeline and ensure adherence to requalification procedures.
Review aged and salable loans to minimize risk and ensure salability.
Identify industry trends and changes in local and state construction codes, and ensure builders comply.
Assist in creating and modifying construction programs and products, and inform senior leaders of industry trends that may affect risk tolerances.
Maintain construction-to-permanent lending administration, including documentation review, site-inspection report review, draw administration, and loan balancing.
Identify and implement ways to improve departmental efficiency, reduce risk, improve service quality, and accommodate growth.
Monitor construction draw requests against actual disbursements to support satisfactory SOX control audit ratings.
Review and sign off on year-end tax processing (1099s).
Balance and reconcile owned general ledger and direct deposit accounts monthly.
Lead audit and compliance responses.
Provide training, certification, support, and ongoing development for the construction team and current and future sales staff.
Collaborate with executive sales and secondary leaders and ensure training aligns with published and updated procedures and guidelines and is submitted through change management.
Ensure appropriate staffing levels; conduct interviews; oversee onboarding, training, and coaching; and handle other human resources functions, including annual performance and merit reviews.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor daily business risks, and comply with regulatory requirements and company procedures.