Manager of Community Partnerships

HOSPICE OF THE CHESAPEAKE • Upper Marlboro, MD

6d • $77,000 - $100,000 • Remote

About The Position

The Community Partnership Manager is responsible for developing strategic partnerships across major health systems, hospital outpatient departments, specialty physician practices, oncology, cardiology, pulmonology, nephrology, neurology, emergency departments, case management, care coordination, and value-based care organizations throughout the Baltimore-Washington corridor. Success requires identifying underserved referral opportunities, navigating complex healthcare systems, and building executive-level relationships that increase early access to hospice and palliative care. Central to this role is providing exceptional partner support, responsive problem-solving, and collaborating with Access Services and clinical teams to share the life-affirming mission of HOC throughout our community. This position covers a large multi-county territory including: Baltimore Metro, Howard County, Montgomery County, Washington, D.C. Candidates should expect to travel 70-80% of the workweek between hospitals, physician offices, outpatient clinics, and healthcare organizations. This is a field-based position. Daily driving is expected.

Requirements

• Bachelor's Degree or equivalent combination of education and experience in marketing, nursing, healthcare administration, social work, business administration, or related field, required.
• Minimum of five (5) years successful healthcare business development, provider relations, hospital account management, physician outreach, or healthcare sales with demonstrated success growing referral volume in complex healthcare markets.
• Understanding of managed care organizations, utilization review processes, and reimbursement structures (including hospice Medicare billing, physician billing, nursing home billing, and capitated contracting) to effectively navigate partnership conversations.
• Strong analytical abilities to identify partnership opportunities and service gaps
• Executive relationship management
• Excellent organizational skills to manage multiple relationships and priorities
• Outstanding interpersonal and communication skills to build trust with diverse healthcare professionals
• Strategic account planning
• Data-driven decision making
• Consultative selling
• Negotiation and influence
• Presentation skills for physician and executive audiences
• Comfortable using email, Microsoft Word, Excel, PowerPoint, and other business software to communicate effectively and maintain accurate partnership records.
• Current Maryland driver’s license and clean driving record.
• Reliable transportation a must.
• Compliant with health screening and vaccination requirements of organization and position, including TB screening and Influenza vaccination annually.

Nice To Haves

• A demonstrated track record of building meaningful professional relationships and community engagement highly desirable.
• Hospital outpatient business development
• Oncology service lines
• Health system account management
• Population health
• Value-based care
• ACOs
• Care management
• Palliative care
• Hospice

Responsibilities

• Develop and execute strategic growth plans targeting hospital outpatient departments, ambulatory specialty clinics, physician practices, cancer centers, infusion centers, wound centers, heart failure clinics, pulmonary clinics, nephrology practices, neurology practices, and accountable care organizations.
• Identify referral leakage within assigned health systems and implement strategies to increase market penetration.
• Build relationships with physician champions, care coordinators, nurse navigators, social workers, APPs, discharge planners, and service line leadership.
• Collaborate with hospital executives and operational leaders to improve transitions of care and increase appropriate hospice utilization.
• Develop account-specific business plans for targeted health systems.
• Own and execute a strategic territory business plan covering the Baltimore-Washington market.
• Analyze referral trends, market share, physician utilization patterns, and competitive intelligence.
• Prioritize high-growth accounts based on opportunity and return on investment.
• Develop quarterly growth initiatives for priority health systems and physician groups.
• Identify emerging healthcare delivery models and create strategies to position Hospice of the Chesapeake as the preferred post-acute partner.
• Partners with the Communications department to create educational and marketing materials that authentically convey HOC's person-centered clinical approach, our organizational values, and the meaningful difference hospice care makes in the lives of patients and families.
• Conducts liaison and admission visits as appropriate to licensure, ensuring seamless transitions to care; coordinates closely with the Access Services department to provide warm, responsive support during these critical moments.
• Serves as a compassionate ambassador for HOC at professional and clinical gatherings; prepares and delivers presentations that educate healthcare partners about the benefits of timely hospice referrals and our comprehensive services.
• Acts as a dedicated liaison between HOC and referral partners, listening with empathy to concerns raised by facility staff and collaborating with Clinical Team Managers and other leaders to ensure responsive, caring solutions.
• Actively participates in or leads Business Development, Clinical Teams, and interdepartmental meetings to facilitate open communication about community needs, partnership strategies, and opportunities to serve more families.
• Works collaboratively with Access Services and Clinical Teams leadership to evaluate and refine programs and strategies that enable us to care for more patients and extend the duration of supportive care; champions ongoing staff education about our mission and empowers every team member to represent our values of compassion when engaging with community partners.

Benefits

• Competitive salary
• generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC.
• Educational assistance to pursue professional development, additional certifications and degree programs.
• Comprehensive health, dental, and vision coverage
• company-paid Short-Term Disability and Life Insurance
• available accident and critical illness coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level