Manager of Community Partnerships & Resident Programs

TREK Development Group•Pittsburgh, PA

6d•Hybrid

About The Position

TREK Development Group is a Pittsburgh-based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Strengthen Community and Enhance Lives. At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job. Our core values: Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity and Responsibility are best described in our commitment to TREK’s Hospitality Covenant. The Hospitality Covenant describes our core practices that we strive to achieve each day: To treat everyone with the kindness we all want, To do our own part to take care of the place where we live and work, and To take the time to help each other achieve our goals and aspirations. We believe that every member of the team is important to the success of the community and together we are committed to providing high-quality, community-focused housing. We are currently seeking an engaged and passionate professional to serve as Manager of Community Partnerships & Resident Programs for our East Hills properties with a combined 313 units. The Manager of Community Partnerships & Resident Programs is responsible for the implementation and coordinator of on-site resident services and support with robust partnership and program development. The Manager of Community Partnerships & Resident Programs takes pride in the community and motivates others to do the same, through supporting staff and residents and encouraging co-investment for the quality of life in the community. Under the direction of the Community Manager, the Manager of Community Partnerships and Resident Programs is a key member of the management ecosystem. This person will focus on strategies that help improve residents' quality of life in key focus areas including housing stabilization, youth development, employment/workforce development, and health. Additionally, this role will play a key role in encouraging positive community engagement and fostering resident leadership.

Requirements

Bachelor's degree in a helping profession required; Master of Social Work preferred.
Minimum 2-3 years of experience in supportive services, case management, social work, community outreach, or related roles- preferably in affordable housing, property management, or nonprofit settings.
Proven experience coordinating resident services and collaborating with external agencies and community partners.
Demonstrated ability to engage diverse populations and support residents facing housing stability, financial, or social challenges.
Experience planning and facilitating community events, educational workshops, or resident leadership initiatives.
Familiarity with lease compliance, eviction prevention, and housing regulations is highly desirable.
Strong communication, conflict resolution, and organizational skills.

Responsibilities

Working in collaboration with the Community Manager to support residents in upholding lease obligations and avoiding eviction
Enhancing the overall resident experience and quality of life
Building strong, collaborative relationships with community-serving institutions
Increasing resident engagement and leadership
Support and collaborate with the Director of Resident Services & Community Impact to build strategies that strengthen on-site resident supportive services
Understand & meet resident service department KPIs
Coordinate and support all on-site service providers, ensuring they are well-resourced, working collaboratively, and avoiding duplication of services. Facilitate communication through regular engagement.
Conduct outreach to external agencies to bring relevant services on-site to assist residents in achieving personal goals and improve outcomes in the key focus areas
Conduct outreach on the property to build positive relationships with residents, connect residents to each other and to identify community interests and needs.
Provide direct support to residents by connecting them with external resources to help meet lease obligations. This includes assistance with rent delinquency, recertification, and personal or social challenges.
Participate in annual unit inspections with the management team. Conduct pre-inspection outreach to residents and follow up with those who receive failing results or below-average housekeeping scores, offering guidance and support.
Champion the community's Hospitality Covenant by modeling respectful behavior, inspiring others, and holding staff and residents accountable.
Understand the lease and community guidelines thoroughly; help residents interpret and meet their responsibilities. Facilitate communication between management and residents when needed to resolve issues.
Plan and host regular community gatherings that are engaging, inclusive, and foster a sense of belonging. Organize educational events focused on topics relevant to resident needs (minimum of 11 per year).
Develop resident leaders by encouraging and supporting resident-led initiatives that foster empowerment and leadership.
Lead a recurring lease education and eviction prevention program to promote housing stability and resident awareness of their rights and responsibilities.
Submit a written summary of urgent incident follow-ups to the Community Manager within 48 hours. Compile all resident services activity into a monthly report and annual reporting.
Attend property management team meetings and be a positive team member.
Maintain accurate case notes, data entry, and service records.
Perform other duties as assigned.