Manager of Clinical Support

CVS Health•New York, NY

1d•$104,442 - $224,952

About The Position

Oak Street Health, a part of CVS Health, is seeking a results-oriented field-based Manager of Clinical Support for New York and New Jersey. The role provides administrative and functional supervision over nursing personnel and supports the recruitment, retention, engagement, development, and performance of regional clinical team members, including nurses, medical assistants, and phlebotomists. The manager works with the central VP of Clinical Support and regional leadership to plan and achieve quarterly and annual nursing goals for patient care, quality, and experience. The role is part of the regional field leadership team and helps align business operations with quality nursing care, patient outcomes, and patient experience. The position also supports clinical training, operational standards, patient safety, and implementation of clinical services and programs across supported centers. Travel is required.

Requirements

Current license to practice as a registered nurse.
At least 3 years of nursing experience.
U.S. work authorization.
Ability to independently manage and lead projects with minimal supervision and prioritize competing priorities effectively.
Demonstrated problem-solving, critical-thinking, and conflict-resolution skills, and exceptional communication skills.
Flexible and positive attitude and a strong desire to change the traditional primary care paradigm.
High emotional intelligence, including the ability to understand multiple perspectives and evaluate situations from different lenses.
Travel is required.
Embodies Oak Street Health’s “Oaky” qualities: radiating positive energy, assuming good intentions, creating an unmatched patient experience, driving clinical excellence, taking ownership and delivering results, and being relentlessly determined.

Nice To Haves

Bachelor’s degree in nursing; strongly preferred.
Advanced degree preferred.
Five years of management experience preferred.
Experience as a visionary and inclusive leader who inspires and motivates team members to perform their best and align with the mission.
Strong attention to detail and accuracy, excellent organizational skills, and ability to prioritize, coordinate, and manage multiple projects with quality and productivity.
Ability to deal effectively with ambiguity, risk, and uncertainty in a manner consistent with Oak Street Health values, while remaining flexible and adaptable.
Ability to coach, direct, motivate, and evaluate nursing staff while prioritizing safe, consistent, quality patient care.
High degree of integrity and a results-driven approach.

Responsibilities

Align with the central VP of Clinical Support and regional leadership on plans to achieve quarterly and annual nursing goals for patient care, quality, and experience.
Support care team nurses in achieving goals and Oak Street Health’s patient-care standards.
Support recruitment and hiring of clinical staff, including hiring for organizational values and mission, promoting team diversity, and building a pipeline for new centers.
Ensure consistent, comprehensive onboarding for new nurses, medical assistants, and phlebotomists in partnership with the centralized training function.
Support development and own local execution of ongoing nursing development opportunities, including nursing grand rounds, specialized training programs, and annual clinical competencies.
Directly manage regionally allocated MA and RN preceptors.
Promote clinical team retention by creating an engaging culture that encourages commitment, excellence, equity, and inclusion.
Monitor industry standards and state regulations and review best practices as needed.
Advise regional and central nursing leadership about performance and opportunities to improve care outcomes, quality, experience, and employee engagement.
Collaborate with central and regional leadership to implement clinical operational standards and processes that streamline operations and patient flow.
Work with clinical and leadership teams to implement and execute new clinical services and programs, address gaps, and provide feedback for program improvement.
Use central policies and procedures and refine them locally as needed to improve patient flow and safety.
Ensure patient safety program goals and standards are consistently executed in supported centers.
Perform other duties as assigned.