Clinical Support Manager (Remote)

North American Partners in Anesthesia•Saint Paul, MN

20h•$98,000 - $125,000•Remote

About The Position

The Clinical Support Manager leads and coordinates the administrative and operational support functions that enable efficient clinical operations across assigned facilities. The role provides day-to-day direction, coaching, and development to Clinical Support team members, and ensures consistent execution of provider-related administrative processes, including payroll support, workforce administration, compliance tracking, contracting support, and operational reporting. The manager partners with Clinical Services leadership, anesthesia providers, Scheduling, HR Service Delivery, Human Resources, Payroll, Compliance, Credentialing, Contracting, Finance, and other internal stakeholders to resolve operational issues and maintain timely, accurate, standardized processes. The position serves as an operational resource and escalation point for the Clinical Support team, promotes accountability and continuous improvement, and ensures team members have appropriate training, tools, and guidance. The position is listed in Sunrise, Florida, and is identified as remote. The salary range is $98,000–$125,000 annually.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, or a related field preferred; an equivalent combination of education and relevant experience may be considered.
At least 5 years of progressive experience in healthcare operations, clinical administration, provider support, HR shared services, or a related environment.
Prior experience leading, supervising, or providing work direction to administrative or operational support teams.
Experience supporting payroll, workforce administration, provider contracting, compliance, credentialing, or related healthcare operational processes.
Strong organizational skills and ability to manage multiple priorities and deadlines in a complex, fast-paced environment.
Demonstrated ability to identify issues, coordinate cross-functional resolution, and appropriately escalate operational risks.
Strong written and verbal communication skills, including the ability to interact effectively with clinical providers, leadership, and corporate support functions.
Proficiency with Microsoft Office applications and experience with HRIS, workforce management, scheduling, or compliance systems.

Nice To Haves

Experience supporting anesthesia, perioperative, physician practice, or other clinical operations.
Experience with Workday, QGenda, iPro, and ServiceNow.
Experience supporting multi-site or regional healthcare operations.
Demonstrated experience with process improvement, workflow standardization, and team development.

Responsibilities

Provide day-to-day leadership, coaching, direction, training, and ongoing feedback to Clinical Support team members.
Set expectations and monitor workload, productivity, quality, and service levels; coordinate coverage and workload across assigned facilities.
Oversee administrative processes supporting anesthesia providers and clinical operations across assigned facilities.
Partner with Clinical Services leadership to address operational needs and resolve support issues; support implementations, de-implementations, expansions, and other transitions.
Coordinate and monitor provider-related administrative activities, follow up on outstanding items, and serve as an escalation point for issues requiring review or cross-functional coordination.
Assist leadership with workforce planning, provider engagement, and operational reporting.
Oversee support activities related to provider contractual changes and separations; ensure provider payroll questions are triaged and processed accurately and timely.
Coordinate payroll-question resolution with Payroll, Human Resources, Clinical Services leadership, and other stakeholders; identify recurring issues and recommend improvements.
Support consistent use of Workday, ServiceNow, and other applicable systems.
Support administration and tracking of 1099 and per diem provider arrangements; monitor contract renewals, utilization, and required documentation.
Coordinate with Contracting, Credentialing, Clinical Services, and other teams to keep provider information and documentation current.
Support processing and tracking of clinical-related invoices, check requests, and other assigned administrative transactions.
Monitor provider compliance requirements, escalate outstanding or recurring issues, and partner with Compliance and Credentialing to maintain documentation and audit readiness.
Monitor compliance trends and communicate potential risks or corrective-action needs to Clinical Services leadership.
Ensure Clinical Support processes comply with organizational policies, procedures, and applicable regulatory requirements.
Develop and maintain standardized workflows, procedures, job aids, and documentation for Clinical Support functions.
Identify opportunities to simplify processes, reduce manual work, improve accuracy, and enhance provider and stakeholder experience; partner with leadership to implement improvements and new processes.
Monitor operational metrics and trends and recommend improvements to clinical support.
Support adoption and effective use of Workday, QGenda, iPro, ServiceNow, and other applicable systems and technology.
Maintain effective relationships with providers and internal stakeholders; communicate operational issues, trends, risks, and status updates to leadership.
Respond to provider and stakeholder inquiries professionally and promptly, promoting high service and responsiveness across Clinical Support.