Veterinary Clinical Support Manager

Metropolitan Veterinary Associates • Plymouth Meeting, PA

5d • Onsite

About The Position

Hickory Veterinary & Specialty Hospital is hiring a Clinical Support Manager in Plymouth Meeting, Pennsylvania. This is a full-time, hands-on leadership role with an expected 50/50 split between operational management and clinical support. The manager leads clinical support staff while remaining actively involved in patient care, veterinary technician duties, and floor support.

The schedule is four 10-hour shifts per week, totaling 40 hours. Weekday shifts are Monday through Friday, with one set weekday off each week (Tuesday or Wednesday); three weekday shifts are 7 a.m.–5 p.m. and one is 10 a.m.–8 p.m. The role also works every third weekend, Saturday and Sunday, with the Friday before and Monday after that weekend off. The Clinical Support Managers coordinate to ensure two managers are onsite each weekday and one manager is onsite each weekend.

Requirements

• At least 5 years of clinical experience.
• Supervisory or leadership experience in veterinary medicine.
• Strong coaching, team-building, and cross-department communication skills.
• Working knowledge of clinical protocols, OSHA guidelines, and quality assurance.
• Comfort with digital medical records and scheduling tools.
• A collaborative, problem-solving approach and strong emotional intelligence.

Nice To Haves

• Specialty or emergency clinical experience.
• Veterinary technician licensure.

Responsibilities

• Hire, train, coach, and mentor clinical support staff.
• Conduct performance reviews, resolve conflicts, and foster a team culture that supports staff growth and retention.
• Build department schedules, manage workflow, and assess staffing needs.
• Perform veterinary technician duties, assist with patient care, and provide floor support while managing departmental operations.
• Lead by example and support the clinical team during busy periods.
• Address operational issues as they arise.
• Develop and uphold clinical protocols and ensure compliance with OSHA, AAHA, and state and federal regulations.
• Identify opportunities to improve processes, reduce risk, and increase efficiency.
• Partner with the hospital leadership team to improve patient care and support services and contribute to broader hospital business decisions.
• Coordinate with the other Clinical Support Managers to provide the required onsite management coverage.

Benefits

• $5,000 sign-on bonus and $2,000 retention bonus.
• Medical, dental, and vision coverage.
• 401(k) with match.
• Paid time off.
• Continuing education allowance.
• Tuition reimbursement.
• Paid lunch breaks.
• Pet care discounts.
• Pet food discounts.
• Paid volunteer time.
• Uniform allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed