Product & Veterinary Support Veterinary Technician

Elanco•Indianapolis, IN

1d•Hybrid

About The Position

The Product & Veterinary Support Veterinary Technician is part of Elanco’s US Customer Experience Team and provides technical support and product stewardship for the US Pet Health portfolio, including companion-animal parasiticides, therapeutics, and biologics. The role uses clinical veterinary technician experience to deliver accurate, compliant solutions to customers, primarily by telephone. It includes handling customer interactions involving Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs), with careful attention to clinical accuracy, regulatory requirements, and deadlines. The position is hybrid and based at Elanco’s Global Headquarters in Indianapolis, Indiana, with 10% travel, including some overnight travel.

Requirements

High school diploma.
At least two years of clinical experience as a veterinary technician in private, corporate, or academic veterinary medicine.
Documented Veterinary Technician licensure (RVT/LVT/CVT) in one or more U.S. states.
Excellent communication and organizational skills, including basic conflict resolution with customers.
Proficiency with basic computer programs such as MS Word, Excel, and PowerPoint, and ability to capture data in a validated database.
Effective time-management skills and ability to establish and meet project deadlines.
Ability to prioritize customer service and regulatory compliance.

Nice To Haves

Associate degree in Biologics/Life Sciences or equivalent.
Degree from an accredited veterinary technician school.
Five or more years of total clinical experience.
Previous experience as a technical support resource within a regulated veterinary call center environment.

Responsibilities

Prioritize customer availability by telephone and provide exceptional customer service.
Investigate and document detailed information about potential Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs).
Maintain technical proficiency in Elanco products and veterinary technician standards through clinical experience and continuous training.
Follow regulatory, quality, and compliance requirements and deadlines for product support investigations.
Collaborate with internal and external customers to deliver solutions and support.