Product & Veterinary Support Veterinary Technician
About The Position
The Product & Veterinary Support Veterinary Technician is part of Elanco’s US Customer Experience Team and provides technical support and product stewardship for Elanco’s US Pet Health portfolio, including parasiticides, therapeutics, and biologics used in companion animals. Reporting to a Veterinary Technician Manager, the technician applies clinical experience to provide accurate technical solutions and expertise to customers. The role is primarily phone-based, with particular attention to handling Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs) with clinical accuracy and regulatory compliance. The position is hybrid in Indianapolis, Indiana, at Elanco’s Global Headquarters, and involves 10% travel, including some overnight travel.
Requirements
- High school diploma.
- At least two years of clinical experience as a veterinary technician in private, corporate, or academic veterinary medicine.
- Documented Veterinary Technician licensure (RVT/LVT/CVT) in one or more U.S. states.
- Excellent communication and organizational skills, including basic customer conflict resolution.
- Proficiency with basic computer programs such as MS Word, Excel, and PowerPoint, and ability to capture data in a validated database.
- Effective time management and ability to establish and meet project deadlines.
- Ability to prioritize customer service and regulatory compliance.
Nice To Haves
- Associate degree in biologics/life sciences or equivalent.
- Degree from an accredited veterinary technician school.
- Five or more years of total clinical experience.
- Previous experience as a technical support resource in a regulated veterinary call center environment.
Responsibilities
- Prioritize availability to customers by telephone and provide exceptional customer service.
- Investigate and record detailed information about potential Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs).
- Maintain technical proficiency in Elanco products and veterinary technician standards through clinical experience and continuous training.
- Meet regulatory, quality, and compliance requirements and deadlines for product support investigations.
- Collaborate with internal and external customers to deliver solutions and support.
Benefits
- Multiple relocation packages.
- Eight-week parental leave.
- Nine Employee Resource Groups.
- Annual bonus offering.
- Flexible work arrangements.
- Up to 6% 401(k) matching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
