Product Support Technician

Raynor•Dixon, IL

About The Position

The Product Support Technician responds to daily phone calls, faxes, and emails from customers, Raynor departments, and consumers. The role answers technical questions, troubleshoots difficult installations, and provides door information such as springs, headroom, side-room clearances, trussing, and door loads. The technician understands electrical drawings and schematics, communicates with general contractors, designers, and architects, and works with Engineering to develop installation solutions. Other duties may be assigned as required. The position is full-time and hourly, with a stated pay range of $22.00–$30.00. The estimated range is the budgeted amount; final offers depend on factors including skill set, experience, location, qualifications, and other job-related reasons. The company lists benefits including a 401(k) with company match, dental, health, and vision insurance, a Health Savings Account, voluntary life insurance, an Employee Assistance Program, a wellness program, paid holidays, and paid time off.

Requirements

Working knowledge of Microsoft Office.
Quantitative skills and mechanical aptitude.
Personal accountability for department and company improvement.
Excellent verbal and written communication skills.
Ability to interact with other departments.
Good organizational skills.
Strong problem-solving and decision-making skills.

Responsibilities

Respond to daily phone calls, faxes, and emails from customers, Raynor departments, and consumers.
Answer technical questions and troubleshoot difficult installations.
Provide door information, including springs, headroom, side-room clearances, trussing, and door loads.
Understand electrical drawings and schematics.
Communicate with general contractors, designers, and architects.
Work with Engineering to develop installation solutions.
Perform other duties as required.