Product Support Technician

Raynor Garage Doors•Dixon, IL

3d•$22 - $30

About The Position

The Product Support Technician responds to daily phone calls, faxes, and emails from customers, Raynor departments, and consumers. The role answers technical questions and troubleshoots difficult installations, providing door-related information such as spring specifications, headroom and side-room clearances, trussing, and door loads. The technician understands electrical drawings and schematics, communicates with general contractors, designers, and architects, and works with Engineering to develop installation solutions. Other duties may be assigned as required. The role calls for a working knowledge of Microsoft Office, quantitative skills and mechanical aptitude, personal accountability for department and company improvement, strong communication and organizational skills, the ability to interact across departments, and sound problem-solving and decision-making skills. The company’s core values are Deliver Service, Be Positive, Embrace Family, Be a Team Player, Show Integrity, and Have Grit.

Requirements

Working knowledge of Microsoft Office.
Quantitative skills and mechanical aptitude.
Personal accountability for department and company improvement.
Excellent verbal and written communication skills.
Ability to interact with other departments.
Good organizational skills.
Strong problem-solving and decision-making skills.

Responsibilities

Respond to daily phone calls, faxes, and emails from customers, Raynor departments, and consumers.
Answer technical questions and troubleshoot difficult installations.
Provide customers with door information, including springs, headroom and side-room clearances, trussing, and door loads.
Understand electrical drawings and schematics.
Communicate with general contractors, designers, and architects.
Work with Engineering to develop installation solutions.
Perform other duties as required.