Manager of Client Partnership

TruX Retail Partner • Carlisle, PA

10d • $80,000 - $80,000

About The Position

The Manager of Client Partnerships leads daily operations for in-house support teams across assigned brands, ensuring effective workload management, consistent service delivery, and alignment with client and business priorities. The role oversees team performance, quality, and development while partnering with the Director of Client Partnerships, Director of Brand Partnership, and field operations to address operational needs and support successful program execution.

Through servant leadership and collaboration, the Manager fosters accountability, develops team members, and reinforces TruX’s culture of people helping people grow while supporting operational excellence and a strong client experience.

Requirements

• 3+ years of experience in operations, retail merchandising, client support, program support, shared services, or a related field.
• Experience managing team workloads, monitoring performance, improving processes, and resolving operational challenges.
• Demonstrated ability to coach employees, support professional development, and coordinate cross-functional activities.
• Ability to exercise sound judgment, manage competing priorities, and address escalated issues.
• Strong operational leadership, organizational planning, and execution skills.
• Ability to allocate resources, manage competing demands, and maintain accountability for team performance.
• Strong coaching, communication, interpersonal, and conflict resolution skills.
• Ability to evaluate performance data and implement practical improvements.
• Proficiency in Microsoft Office, reporting tools, and workforce or project management systems.
• Ability to maintain confidentiality and exercise discretion when handling sensitive business, client, and personnel information.

Nice To Haves

• 1+ years of supervisory or team leadership experience preferred.
• Associate or bachelor’s degree preferred; equivalent relevant professional experience may be considered in lieu of a degree.
• Experience with operational reporting, performance metrics, and resource planning preferred.
• Knowledge of retail merchandising, client support, and office-to-field collaboration preferred.

Responsibilities

• Lead daily in-house operations, establish priorities, assign responsibilities, and ensure timely delivery of program support services.
• Manage workload distribution, staffing coverage, and resource allocation to meet business needs, team capacity, and deadlines.
• Collaborate with the Director of Client Partnerships, Director of Brand Partnership, and field operations to align priorities, coordinate resources, and resolve execution challenges.
• Monitor work quality, productivity, and service standards; identify gaps and implement improvements to strengthen operational effectiveness.
• Lead, coach, and develop team members through clear expectations, regular feedback, training, and professional development.
• Maintain effective workflows, documentation, communication, and reporting practices to support consistent service delivery.
• Identify operational challenges and improvement opportunities, partnering with leadership and cross-functional teams to implement solutions.
• Communicate team performance, resource needs, and escalated concerns to leadership while ensuring work aligns with company policies, client requirements, and established procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed