Manager of Client Management, CORE East Segment – Cigna Global Health Benefits (GHB) - Remote

Cigna Healthcare•Pennsylvania Work at Home, PA

19d•Remote

About The Position

The Manager of Client Management provides strategic leadership, management, and direction to a team of Client Managers responsible for the CORE East portfolio for Cigna Global Health Benefits (GHB) in the Americas. The role is accountable for financial, retention, growth, and client experience objectives, and leads the development of proactive, consultative strategies for complex and strategically important clients. It establishes and maintains relationships with clients, brokers, and internal matrix partners. This position reports to the Vice President of Client Management – CORE Segment for GHB. The Manager oversees portfolio performance and renewal execution, leads talent development, and represents the organization with key clients and broker relationships. The role partners across internal functions to improve execution and client experience, translates business priorities into team objectives, supports CORE segment planning and initiatives, and elevates marketplace needs, risks, and opportunities across GHB. Travel may be required to visit clients and brokers. Employees working at home occasionally or permanently must have cable broadband or fiber optic internet service with speeds of at least 10 Mbps download and 5 Mbps upload. The role is anticipated to be eligible for an incentive compensation plan.

Requirements

Bachelor’s degree in a related field or equivalent relevant experience.
At least 5 years of experience in account management or benefit consulting.
At least 5 years of employee benefits experience.
Prior management or supervisory experience, or demonstrated competencies in this area.
Exceptional relationship and account management skills, including the ability to influence senior client and broker stakeholders.
Strong negotiation, renewal, and escalation-management capabilities.
Ability to partner with internal and external resources and clients to achieve business objectives.
Ability to collaborate, communicate, and influence to create win-win solutions with internal and external partners.
Demonstrated experience with consultative client management methodologies.
Ability to work in a fast-paced environment and demonstrate resilience.
Willingness to travel as needed to visit clients and brokers in market.
Demonstrated strategic thinking and portfolio-management capability, including translating business objectives into practical client and team strategies.
Proactive, consultative approach; innovation management capability; and excellent communication, results orientation, strategic thinking, and team orientation skills.
Ability to work effectively in a highly matrixed organization and influence others.

Nice To Haves

MBA.
Strong understanding of the global health benefits landscape, complex employer-sponsored benefit programs, and the needs of multinational clients.
Strong financial acumen, including experience interpreting health insurance underwriting, pricing, trend, claims, and portfolio performance.

Responsibilities

Directly manage a team of Client Managers and oversee CORE East portfolio performance against persistency, revenue, membership growth, client experience, and strategic-priority measures.
Drive disciplined portfolio management and renewal execution, identify retention and earnings risks early, develop client-specific strategies, and partner with Sales and Underwriting to support sustainable growth.
Hire, manage, motivate, and develop team members, supporting professional growth, competency development, and high performance.
Build and grow strategic relationships with senior client and broker stakeholders, including through executive reviews, renewal discussions, and critical issue resolution.
Develop internal partnerships across Sales, Underwriting, Finance, Operations, Clinical, Network, Product, and other functions to improve execution, address systemic issues, and deliver a high-quality client and customer experience.
Translate Client Management goals, business priorities, and portfolio strategies into team objectives and operating rhythms; ensure disciplined account planning, renewal readiness, value articulation, risk management, and follow-through.
Lead and support the team through complex client and broker escalations, ensuring ownership, executive-level communication, timely resolution, and service recovery; identify recurring issues and work across the organization on root causes.
Support and help lead CORE segment business planning and strategies covering portfolio performance, renewals, retention, growth opportunities, client value, and enterprise and GHB initiatives.
Represent CORE East client and marketplace needs and ensure emerging themes, risks, and opportunities are understood and acted upon across GHB.
Promote consistent execution and sharing of best practices across Client Management, Sales, and matrix partners.
Establish and drive partnerships across other areas of the Cigna Enterprise, including CHC domestic, Evernorth, and international health partners and regions.