Client Manager – Employee Health & Benefits

Marsh•Sioux Falls, SD

4d•Hybrid

About The Position

As a Client Manager on the Employee Health & Benefits team at Marsh McLennan Agency (MMA), you will develop and maintain strong business relationships with clients, ensure exceptional service delivery, and manage aspects of employee benefits programs. You will serve as a liaison between clients and vendors, oversee compliance and regulatory issues, and support marketing and renewal processes. The role also contributes to business development initiatives and internal collaboration to improve client satisfaction and retention. You will resolve complicated service issues and escalate them for further assistance when needed.

Requirements

Bachelor’s degree in business, finance, human resources, communication, or a related field, or equivalent work experience and a high school diploma or equivalent.
At least 3 years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker.
Experience managing, implementing, and renewing group health and welfare plans, including medical, dental, vision, life, and disability.
State Life & Health Insurance License, required within 3 months of hire.
Strong understanding of ACA, HIPAA, ERISA, COBRA, and other relevant employee benefit regulations.
Strong public speaking, verbal, and written communication skills.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Proficiency in agency management systems such as EPIC, BenefitPoint, and ImageRight.
Strong organizational, project planning, and management skills, with the ability to prioritize and coordinate multiple projects.
Detail-oriented, with effective problem-solving and resolution skills.
Ability to work independently and under pressure while maintaining a positive attitude.
Ability to thrive in a fast-paced team environment while upholding professionalism.

Responsibilities

Develop and maintain strong business relationships with clients.
Ensure exceptional service delivery.
Manage various aspects of employee benefits programs.
Act as a liaison between clients and vendors.
Oversee compliance and regulatory issues.
Support marketing and renewal processes.
Contribute to business development initiatives.
Collaborate internally to enhance client satisfaction and retention.
Resolve complicated service issues and escalate them for further assistance when needed.