Client Manager, Employee Health & Benefits
Marsh McLennan•Greensboro, NC
•Hybrid
About The Position
The Client Manager on the Employee Health & Benefits (EHB) team provides day-to-day client service, including resolving claims, billing, and eligibility issues. The role solves intermediate-level issues and keeps the consultant informed about escalations. It directly manages client relationships and coordinates deliverables from internal and external resources. Working as part of a team, the Client Manager helps build creative client benefit packages and participates in carrier negotiations.
Requirements
- Bachelor’s degree or equivalent work experience.
- Working knowledge of insurance products and lines, and various funding mechanisms.
- Advanced knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
- Legal authorization to work in the U.S. permanently and on an ongoing basis without sponsorship now or in the future.
Nice To Haves
- 4–6 years of experience in HR or benefits.
- Life & Health license, or ability to obtain one within 90 days.
Responsibilities
- Provide day-to-day client service, including claim resolution and addressing billing and eligibility issues.
- Resolve intermediate-level issues and keep the consultant aware of escalations.
- Directly manage client relationships.
- Manage deliverables from internal and external resources.
- Work with a team to build client benefit packages.
- Participate in carrier negotiations.
Benefits
- Generous time off, including personal and volunteering time.
- Tuition reimbursement and professional development opportunities.
- Hybrid work.
- Charitable contribution match programs.
- Stock purchase opportunities.
- Colleague well-being programs and resources.
- Personal development opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
