Client Manager – Employee Health & Benefits

Marsh McLennan • Sioux Falls, SD

1d • Hybrid

About The Position

The Client Manager on Marsh McLennan Agency’s Employee Health & Benefits team develops and maintains strong client relationships, delivers exceptional service, and manages aspects of employee benefits programs. The role serves as a liaison between clients and vendors, oversees compliance and regulatory issues, and supports marketing and renewal processes. It also contributes to business development and internal collaboration to improve client satisfaction and retention. The Client Manager resolves complex service issues and escalates them for further assistance when needed.

Requirements

• Bachelor’s degree in business, finance, human resources, communication, or a related field, or equivalent work experience and a high school diploma or equivalent.
• At least 3 years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker.
• Experience managing, implementing, and renewing group health and welfare plans, including medical, dental, vision, life, and disability.
• State Life & Health Insurance License required within 3 months of hire.
• Strong understanding of ACA, HIPAA, ERISA, COBRA, and other relevant employee benefit regulations.
• Strong public speaking, verbal, and written communication skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Proficiency in agency management systems such as EPIC, BenefitPoint, or ImageRight.
• Strong organizational, project planning, and management skills, with the ability to prioritize and coordinate multiple projects.
• Detail-oriented, with effective problem-solving and resolution skills.
• Ability to work independently and under pressure while maintaining a positive attitude.
• Ability to thrive in a fast-paced team environment while upholding professionalism.

Responsibilities

• Develop and maintain strong business relationships with clients.
• Ensure exceptional service delivery and manage aspects of employee benefits programs.
• Act as a liaison between clients and vendors.
• Oversee compliance and regulatory issues.
• Support marketing and renewal processes.
• Contribute to business development initiatives and internal collaboration to enhance client satisfaction and retention.
• Resolve complicated service issues and escalate them for further assistance when needed.

Benefits

• Generous time off, including personal and volunteering time.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.
• Robust benefits programs and resources.
• Professional and personal development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level