Client Service Manager, Employee Health & Benefits

Marsh McLennan•Saddle Brook, NJ

2d•$64,700 - $120,400•Hybrid

About The Position

As a Client Service Manager on Marsh McLennan Agency’s Employee Health & Benefits team, you will use client service skills to maintain and expand client relationships. You will collaborate with sales teams, carriers, and clients to establish and renew benefit plans that meet client needs. The position also performs service functions such as employee open enrollment meetings, wellness options, and day-to-day client support. The role is approximately 70% internal and 30% client-facing, including frequent client discussions, strategy meetings, and presentations to decision-makers and employees. The position coordinates and actively participates in advancing wellness drivers for assigned clients and other clients as requested. Client Service Managers are expected to pursue continuing education to maintain licenses, stay current with regulations, and enhance insurance knowledge.

Requirements

Active Life and Health license.
Exceptional oral and written communication and relationship-building skills.
Strong knowledge of plan designs from varied carriers in the marketplace.
Strong analytical and problem-solving skills.
Ability to conduct presentations and speak to diverse groups.
Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint, as well as agency management systems and web browser software.
Exceptional time-management and organizational skills, with the ability to efficiently manage multiple priorities.

Nice To Haves

Bachelor’s degree in Risk Management, Business Administration, or another related field.
Insurance designations.

Responsibilities

Maintain and expand client relationships.
Collaborate with sales teams, carriers, and clients to establish and renew benefit plans.
Provide day-to-day client service, including employee open enrollment meetings and wellness options.
Participate in client discussions and strategy meetings, and present to decision-makers and employees.
Coordinate and participate in advancing wellness drivers for assigned clients and other clients as requested.
Participate in continuing education to maintain licenses, stay current with regulations, and enhance insurance knowledge.
Manage client accounts through the calendar-year life cycle.
Assist clients with federal and state law compliance and interpret contractual language.
Coordinate and complete marketing processes for new and renewal group business, including compiling census data and benefit plans, soliciting quotes, monitoring requests, corresponding with carriers, and preparing renewal proposals and presentations.
Prepare employee communications and organize and conduct enrollment meetings.
Manage re-enrollment forms and review contracts and summary plan descriptions.
Meet with carriers and clients by conference call or in person to coordinate implementation.