Employee Health & Benefits Client Manager

Marsh McLennan•Chattanooga, TN

3d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is hiring an Employee Health & Benefits Client Manager to support clients with employee health and benefits programs. Applicants must live within driving distance of the Chattanooga, Tennessee office and be able to commute there at least three days per week. The role manages client relationships and serves as a primary contact for health and benefits questions and issues. It oversees benefits program implementation and administration, develops tailored solutions with clients, monitors regulatory compliance, and reports on utilization, claims trends, and program effectiveness. The manager also coordinates with carriers, vendors, and internal teams; supports renewals and account servicing; leads open enrollment activities; and helps resolve claims and administration issues. Additional work includes developing benefit enrollment guides and other communications, coordinating employee enrollment meetings, reviewing plan documents and contracts, verifying enrollment applications, and helping policyholders with claims forms, policy changes, and cancellations.

Requirements

3–5 years of experience in employee benefits, insurance, or account management; brokerage or agency experience is preferred.
Strong knowledge of health and benefits regulations and industry trends.
Excellent communication, negotiation, and interpersonal skills.
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Strong analytical and problem-solving abilities.
Ability to manage multiple projects and priorities effectively.
Commitment to providing exceptional client service.
Life & Health resident agents license required.
Must be within driving distance of the Chattanooga, TN office and able to commute at least three days per week.

Nice To Haves

Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.
Experience in a brokerage or agency environment.

Responsibilities

Build and maintain client relationships, serving as the primary point of contact for health and benefits inquiries and issues.
Oversee implementation and administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.
Collaborate with clients to assess their needs and develop benefits solutions aligned with organizational goals and budgets.
Ensure benefits programs comply with applicable federal and state regulations, including ERISA, HIPAA, and ACA requirements.
Prepare and present reports on benefits utilization, claims trends, and program effectiveness.
Coordinate with insurance carriers and vendors to negotiate contracts, resolve issues, and ensure service meets client expectations.
Lead open enrollment, including communications, employee education, and enrollment logistics.
Train and support clients and employees on benefits programs, changes, and best practices.
Resolve client issues involving claims, plan administration, and service delivery.
Collaborate with sales, underwriting, compliance, and other internal teams to support service delivery and client satisfaction.
Assist the Employee Health & Benefits Producer and team with existing accounts, renewals, and customer files.
Develop communications, including Benefit Enrollment Guides, and coordinate employee enrollment meetings.
Review Summary Plan Documents and agreements or contracts for accuracy, and assist clients with resources related to HIPAA, COBRA, FLEX, and ERISA.
Verify enrollment applications for accuracy and completion and transmit them to carriers; assist policyholders with claim forms, policy changes, and cancellations.