Client Specialist, Employee Benefits

HUB International•Cincinnati, OH

About The Position

The Client Specialist is an entry point into HUB’s employee benefits consulting team, focused on managing client relationships and providing day-to-day support to an assigned group of clients. The role includes troubleshooting client issues, maintaining accurate client information, coordinating with consultants, vendors, and analytics teams, and supporting benefits education, communications, renewals, compliance, and sales materials. HUB provides on-the-job training, career coaching, structured training, licensing support, mentorship, and ongoing development. No prior insurance experience is required.

Requirements

At least 1 year of experience in a professional environment.
Strong time-management and organizational skills.
Ability to work well both independently and in a team environment.
Resourcefulness and an innovative approach to solving problems and completing tasks.
Professional presence and ability to communicate with people at all levels.
Strong interpersonal skills and excellent verbal and written communication skills.
High energy, positive and winning attitude, and determination to succeed.
Strong IT skills and deep knowledge of Microsoft Office, especially Word, Excel, and PowerPoint, and internet-based applications.

Nice To Haves

College diploma from an accredited university is preferred.

Responsibilities

Provide day-to-day client support for an assigned block of clients, troubleshooting issues and solving problems.
Ensure client information is accurate and up to date.
Develop and deliver employee education and communication materials, including live and virtual presentations.
Facilitate Open Enrollment and New Hire Orientation presentations as needed; regional travel may be required.
Act as a liaison between clients and vendor partners to resolve issues involving invoices, claims, and service delivery.
Collaborate with HUB Benefit Consultants to address client questions and insurance plan renewals.
Work with the Data Analytics team to understand data trends and address client questions and needs.
Understand benefits compliance requirements and how they affect HUB clients.
Assist in preparing sales-related materials, including bids and proposals.
Coordinate annual wellness planning, health care planning, and plan renewal processes across functions.
Learn the Employee Benefits business by collaborating with colleagues and mentors, attending education meetings and carrier updates, and participating in client outreach and appreciation events.

Benefits

Competitive salaries and benefits offerings.
Medical, dental, and vision insurance and voluntary insurance options.
Health Savings Account funding.
401(k) matching program.
Company-paid life and short-term disability plans.
Supplemental life and long-term disability options.
Comprehensive wellness program.
Paid parental leave.
Generous paid time off, including vacation, holidays, sick time, and personal time off.
Work/life balance support.
Employee engagement events.
Structured training, licensing support, and ongoing development opportunities.
Community support and involvement through HUB Gives.