Client Specialist, Employee Benefits

Hub International Insurance•Cincinnati, OH

20h

About The Position

The Client Specialist is an entry point into HUB’s benefits consulting team, supporting client relationships and providing day-to-day service to an assigned group of clients. The role offers on-the-job training, career coaching, mentorship, licensing support, and opportunities for career growth. No prior insurance experience is required. The specialist develops employee education and communication materials, supports presentations, coordinates client benefit processes, and works with consultants, vendors, and data analytics colleagues to resolve client questions and issues. The role also involves learning the Employee Benefits business through internal collaboration, training, carrier updates, and client events. Regional travel may be required.

Requirements

At least 1 year of experience in a professional environment.
Strong time-management and organizational skills.
Ability to work well both independently and as part of a team.
Resourcefulness and an innovative approach to solving problems and completing tasks.
Professional presence and ability to communicate with people at all levels.
Strong interpersonal skills and excellent verbal and written communication skills.
High-energy, positive attitude, and determination to succeed.
Strong IT skills, including deep knowledge of Microsoft Office—especially Word, Excel, and PowerPoint—and internet-based applications.

Nice To Haves

College diploma from an accredited university is preferred.

Responsibilities

Provide day-to-day customer support to an assigned group of HUB clients, troubleshooting issues and solving problems.
Maintain accurate and up-to-date information for assigned clients.
Develop and deliver employee education and communication materials, including live and virtual presentations.
Facilitate Open Enrollment and New Hire Orientation presentations as needed.
Serve as a liaison between clients and vendor partners to resolve issues involving invoices, claims, and service delivery.
Collaborate with HUB Benefit Consultants to address client questions and insurance plan renewals.
Work with the Data Analytics team to understand data trends and respond to client questions and needs.
Understand benefits compliance requirements and how they affect HUB clients.
Assist with sales-related materials, including bids and proposals.
Coordinate annual wellness planning, health care planning, and plan renewal processes across functions.
Learn the Employee Benefits business through collaboration with colleagues and mentors, education meetings, carrier updates, and client outreach and appreciation events.
Perform other assigned duties, including work in other functional areas as needed to balance workload.

Benefits

Competitive salary and comprehensive benefits package.
Medical, dental, and vision insurance, plus voluntary insurance options.
Health Savings Account funding.
401(k) matching program.
Company-paid life and short-term disability plans.
Supplemental life and long-term disability options.
Comprehensive wellness program.
Paid parental leave.
Generous paid time off, including vacation, holidays, sick time, and personal time.
Structured training, licensing support, and ongoing development opportunities.
Employee engagement events and community involvement through HUB Gives.