Client Service Manager, Employee Health & Benefits
About The Position
Marsh McLennan Agency (MMA) is hiring a Client Service Manager for its Employee Health & Benefits team. The role maintains and expands client relationships, partnering with sales colleagues, carriers, and clients to establish and renew benefit plans that meet client needs. The work is approximately 70% internal and 30% client-facing, with frequent client discussions, participation in strategy meetings, and presentations to decision makers and employees. The position also supports employee open enrollment, wellness options, and day-to-day client service, and coordinates and participates in wellness initiatives for assigned clients and others as requested. Client Service Managers are expected to pursue continuing education to maintain licenses, stay current with regulations, and develop insurance knowledge.
Requirements
- Active Life and Health license.
- Exceptional oral and written communication and relationship-building skills.
- Strong analytical and problem-solving skills.
- Ability to conduct presentations and speak to diverse groups.
- High proficiency with Microsoft Office products, including Word, Excel, and PowerPoint, as well as agency management systems and web browser software.
- Exceptional time management and organizational skills, with the ability to manage multiple priorities efficiently.
- Ability to build and maintain strong relationships with colleagues and clients.
- Strong knowledge of plan designs from varied carriers in the marketplace.
Nice To Haves
- Bachelor’s degree in Risk Management, Business Administration, or a related field.
- Insurance designations.
Responsibilities
- Maintain and expand client relationships.
- Collaborate with sales teams, carriers, and clients to establish and renew benefit plans.
- Provide client service, including employee open enrollment meetings and wellness options.
- Participate in client discussions, strategy meetings, and presentations to decision makers and employees.
- Coordinate and participate in wellness initiatives for assigned clients and other clients as requested.
- Manage accounts through the calendar-year lifecycle.
- Assist clients with federal and state law compliance and interpret contractual language.
- Coordinate and complete marketing processes for new and renewal group business, including compiling census data and benefit plans, soliciting quotes, monitoring requests, corresponding with carriers, and preparing renewal proposals and presentations.
- Prepare employee communications and organize and conduct enrollment meetings.
- Manage re-enrollment forms and review contracts and summary plan descriptions.
- Meet with carriers and clients by conference call or in person to coordinate implementation.
- Complete continuing education to maintain licenses, stay current with regulations, and enhance insurance knowledge.
Benefits
- Generous time off, including personal and volunteering time.
- Tuition reimbursement and professional development opportunities.
- Hybrid work.
- Charitable contribution match programs.
- Stock purchase opportunities.
- Health and welfare benefits.
- 401(k) savings and other retirement programs.
- Employee assistance programs.
- The position may be eligible for performance-based incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
