Client Service Manager, Employee Health & Benefits

Marsh McLennan•Laurel, MD

1d•Hybrid

About The Position

Marsh McLennan Agency is hiring a Client Service Manager for its Employee Health & Benefits team. The role focuses on maintaining and expanding client relationships and collaborating with the sales team, carriers, and clients to establish and renew benefit plans. It includes employee open enrollment meetings, wellness options, and day-to-day service to meet client needs and expectations. Work is approximately 70% internal and 30% client-facing, with frequent client discussions, strategy meetings, and presentations to decision makers and employees. The role also coordinates and participates in wellness initiatives for assigned clients and others as requested. Client Service Managers are expected to pursue continuing education to maintain their license, stay current with regulations, and enhance insurance knowledge.

Requirements

Active Life and Health license.
Strong knowledge of plan designs from varied carriers in the marketplace.
Exceptional oral and written communication and relationship-building skills.
Strong analytical and problem-solving skills.
Ability to conduct presentations and speak to diverse groups.
High proficiency with Microsoft Office products, including Word, Excel, and PowerPoint, as well as agency management systems and web browser software.
Exceptional time management and organizational skills, with demonstrated ability to manage multiple priorities efficiently.

Nice To Haves

Bachelor’s degree in Risk Management, Business Administration, or a related field.
Insurance designations.

Responsibilities

Maintain and expand client relationships.
Collaborate with sales teams, carriers, and clients to establish and renew benefit plans.
Provide day-to-day client service, including employee open enrollment meetings and wellness options.
Coordinate and participate in wellness initiatives for assigned clients and other clients as requested.
Participate in client discussions and strategy meetings and present to decision makers and employees.
Manage accounts throughout the calendar-year lifecycle.
Assist clients with federal and state law compliance and interpret contractual language.
Coordinate and complete marketing for new and renewal group business, including compiling census data and benefit plans, soliciting quotes, monitoring requests, corresponding with carriers, and preparing renewal proposals and presentations.
Prepare employee communications, organize and conduct enrollment meetings, manage re-enrollment forms, and review contracts and summary plan descriptions.
Meet with carriers and clients by conference call or in person to coordinate implementation.
Complete continuing education to maintain licensing, stay current with regulations, and enhance insurance knowledge.