Client Director – Employee Health & Benefits

Marsh McLennan•Troy, MI

2d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Client Director for its Employee Health & Benefits team. The role has overall responsibility for the client relationship within an assigned book of business. The Client Director establishes and maintains strong internal and external relationships, identifies and understands client needs, and manages the team delivering the agency’s services. The position does not have direct new-business sales responsibilities, but the Client Director is expected to participate in the sales process, maintain high client retention, and sustain a book of business that meets or exceeds its target size over time. The role may be based in either the Troy or Livonia office and offers a hybrid work arrangement. MMA provides business insurance, employee health and benefits, retirement, and private client insurance solutions. The company describes its culture as inclusive and focused on colleague well-being, development, and meaningful work.

Requirements

Bachelor’s degree; preferably in business.
Five to eight years of industry experience working for an insurance agency, consulting firm, group insurance carrier, or in related work.
Demonstrated ability to manage senior-level client executives and continue cultivating client relationships.
Strong working knowledge of the group benefits industry, particularly financial and strategic planning.
Strong leadership, persuasion, communication, and writing skills.
Ability to work under pressure and multitask.
Ability to work in a team leadership role.
Self-directed, organized, and resourceful.
Must have and maintain a valid Michigan license to sell life and health insurance.

Responsibilities

Manage the overall client relationship for an assigned book of business.
Establish and maintain excellent internal and external relationships.
Seek and understand client needs.
Manage the team responsible for delivering all aspects of the agency’s services.
Participate in the sales process, despite having no direct new-business sales responsibilities.
Maintain a high client retention rate.
Maintain a book of business that meets or exceeds the target size over time.