Employee Health & Benefits Client Manager

Marsh•Chattanooga, TN

4d•Hybrid

About The Position

Marsh Agency (MMA) is hiring an Employee Health & Benefits Client Manager to serve clients from its Chattanooga, Tennessee office. Applicants must live within driving distance and be able to commute to the office at least three days per week. The role manages client relationships and employee health and benefits programs, supports account servicing and renewals, and coordinates with internal teams, carriers, and vendors to deliver effective service. The position also involves compliance oversight, reporting, open enrollment, employee communications and education, documentation review, and enrollment administration.

Requirements

Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.
3–5 years of experience in employee benefits, insurance, or account management; brokerage or agency experience is preferred.
Strong knowledge of health and benefits regulations and industry trends.
Excellent communication, negotiation, and interpersonal skills.
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Strong analytical and problem-solving abilities.
Ability to manage multiple projects and priorities effectively.
Commitment to exceptional client service.
Life & Health resident agents license required.
Must be within driving distance of the Chattanooga, TN office and able to commute there at least three days per week.

Nice To Haves

Bachelor’s degree in Business Administration, Human Resources, or a related field.
Experience in a brokerage or agency environment.

Responsibilities

Build and maintain client relationships, serving as the primary contact for health and benefits inquiries and issues.
Oversee implementation and administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.
Assess client needs and develop benefits solutions aligned with organizational goals and budgets.
Ensure programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements.
Prepare and present reports on benefits utilization, claims trends, and program effectiveness.
Coordinate with insurance carriers and vendors, negotiate contracts, resolve issues, and monitor service delivery.
Lead open enrollment, including communications, employee education, and enrollment logistics.
Train and support clients and employees on benefits programs, changes, and best practices.
Resolve client issues involving claims, plan administration, and service delivery.
Collaborate with internal sales, underwriting, and compliance teams to support service delivery and client satisfaction.
Assist the Employee Health & Benefits Producer and team with existing accounts, renewals, and customer files.
Develop communication materials, including Benefit Enrollment Guides, and coordinate employee enrollment meetings.
Review Summary Plan Documents and agreements or contracts for accuracy, and assist clients with resources related to HIPAA, COBRA, FLEX, and ERISA.
Verify enrollment applications for accuracy and completeness and transmit them to carriers.
Assist policyholders with claim forms, policy changes, and cancellations.