Client Manager, Employee Health & Benefits

Marsh McLennan•Raleigh, NC

1d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Client Manager for its Employee Health & Benefits team. This role directly manages relationships with clients’ HR, Benefits, and Payroll contacts, addressing day-to-day needs such as claims resolution, billing questions, eligibility issues, and other intermediate-level concerns. The Client Manager monitors potential escalations, keeps Strategic and Consultant partners informed of significant developments, and coordinates with internal support, specialty, compliance, communications, implementation, and technology teams to ensure client needs are met accurately and efficiently. The role contributes to developing and executing client strategy. Responsibilities include preparing market strategy materials, benchmarking requests, marketing submissions, proposals, cost analyses, benefit comparisons, client presentations, and enrollment communications. The Client Manager oversees client documentation, negotiates pricing and contract terms with carriers and vendors, and supports open enrollment and implementation activities. They maintain accurate agency management system records, organize client files, manage deliverables, and collaborate with consultants and peers. The role also helps develop benefit packages, guide client decision-makers, and contribute to client retention and new business opportunities. This is a hybrid role with a minimum of three days in the office.

Requirements

Bachelor’s degree or equivalent work experience.
Working knowledge of benefits markets, marketing techniques, applicable insurance products, coverage lines, and fully insured markets.
Intermediate knowledge of Health Care Reform, including affordability, plan sufficiency, and potential non-compliance penalties.
Ability to clearly explain benefit products, financial information, experience reporting, and claims data to clients.
Legal authorization to work in the U.S. permanently and on an ongoing basis without current or future sponsorship.

Nice To Haves

3–6 years of experience in HR or employee benefits.
Life and Health license within 90 days of employment.
Prior insurance brokerage experience.

Responsibilities

Manage relationships with HR, Benefits, and Payroll contacts and address day-to-day client needs, including claims resolution, billing questions, and eligibility issues.
Monitor potential escalations and keep Strategic and Consultant partners informed of significant client developments.
Coordinate with internal support, specialty, compliance, communications, implementation, and technology teams to address client needs.
Develop and execute client strategy.
Prepare market strategy materials, benchmarking requests, marketing submissions, proposals, cost analyses, benefit comparisons, client presentations, and enrollment communications.
Oversee the collection and review of census, plan, rate, claims, policy, contract, and other client documentation.
Negotiate pricing and contract terms with carriers and vendors.
Support open enrollment and implementation activities.
Maintain accurate records in the agency management system and organize client files.
Manage deliverables from internal and external resources and collaborate with consultants and peers.
Help develop benefit packages, guide client decision-makers, and contribute to client retention and new business opportunities.