Client Manager – Employee Health & Benefits
About The Position
As a Client Manager on the Employee Health & Benefits team, you’ll develop and maintain strong business relationships with clients, ensure exceptional service delivery, and manage various aspects of employee benefits programs. You’ll act as a liaison between clients and vendors, oversee compliance and regulatory issues, and support marketing and renewal processes. The role also contributes to business development initiatives and internal collaboration to enhance client satisfaction and retention. Client management team members rely on the Client Manager to resolve complicated service issues and escalate them for further assistance when needed.
Requirements
- Bachelor’s degree in business, finance, human resources, communication, or a related field, or equivalent work experience and a high school diploma or equivalent.
- At least 3 years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker.
- Experience managing, implementing, and renewing group health and welfare plans, including medical, dental, vision, life, and disability.
- State Life & Health Insurance License required within 3 months of hire.
- Strong understanding of ACA, HIPAA, ERISA, COBRA, and other relevant employee benefit regulations.
- Strong public speaking, verbal, and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Proficiency in agency management systems such as EPIC, BenefitPoint, or ImageRight.
- Strong organizational, project planning, and management skills, including the ability to prioritize and coordinate multiple projects.
- Attention to detail and effective problem-solving and resolution skills.
- Ability to work independently and under pressure while maintaining a positive attitude.
- Ability to thrive in a fast-paced team environment while upholding professionalism.
Responsibilities
- Develop and maintain strong business relationships with clients.
- Ensure exceptional service delivery.
- Manage aspects of employee benefits programs.
- Act as a liaison between clients and vendors.
- Oversee compliance and regulatory issues.
- Support marketing and renewal processes.
- Contribute to business development initiatives.
- Collaborate internally to enhance client satisfaction and retention.
- Resolve complicated service issues and escalate them for further assistance when needed.
Benefits
- Generous time off, including personal and volunteering time.
- Tuition reimbursement.
- Professional development opportunities.
- Hybrid work.
- Charitable contribution match programs.
- Stock purchase opportunities.
- Colleague well-being benefits programs and resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
