Client Manager, Employee Health & Benefits

Marsh • Greensboro, NC

2d • Hybrid

About The Position

As a Client Manager on the Employee Health & Benefits (EHB) team at Marsh Agency, you provide day-to-day client service, including resolving claims, billing, and eligibility issues. You solve intermediate-level issues and keep the consultant informed of escalations. You directly manage client relationships and coordinate deliverables from internal and external resources. Working as part of a team, you help build creative client benefit packages and participate in carrier negotiations.

Requirements

• Bachelor’s degree or equivalent work experience.
• Working knowledge of insurance products and lines and various funding mechanisms.
• Advanced knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
• Legal authorization to work in the United States permanently and on an ongoing basis without current or future sponsorship.

Nice To Haves

• 4–6 years of experience in HR or benefits.
• Life & Health license, or ability to obtain one within 90 days.

Responsibilities

• Provide day-to-day client service, including claim resolution and handling billing and eligibility issues.
• Solve intermediate-level issues and keep the consultant aware of escalations.
• Directly manage client relationships.
• Manage deliverables from internal and external resources.
• Work with a team to build creative client benefit packages.
• Participate in carrier negotiations.

Benefits

• Generous time off, including personal and volunteering time.
• Tuition reimbursement.
• Professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level