Manager of Business Operations

MassBay Community College•Wellesley Hills, MA

1d•Onsite

About The Position

Massachusetts Bay Community College seeks a Manager of Business Operations to provide day-to-day leadership for the College bookstore and assigned on-campus operational services, including inventory management, shipping and receiving, mail services, surplus property, supply distribution, vending, and related logistics. The role sets work priorities, service standards, schedules, and procedures; supervises assigned staff; coordinates service delivery across campuses; and resolves operational issues with a customer-focused approach. The position reports directly to the Director of Procurement & Business Operations. The Manager supports bookstore and gear shop operations, course-material adoption, order fulfillment, textbook-related financial aid programs, inventory and surplus-property processes, and assigned auxiliary services. The role works with vendors and College departments to maintain contract compliance, improve service delivery, ensure compliance with policies and applicable requirements, and develop strategies for existing or new services, including sustainability practices aligned with the College’s environmental goals. The position also prepares reports, supports planning, and promotes customer satisfaction across auxiliary services. The successful candidate will join a diverse educational community and serve students with varied needs and backgrounds. The College is located in Greater Boston and operates campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts. The position is based in Wellesley Hills. Salary range: $75,000–$85,000.

Requirements

Bachelor’s degree from an accredited institution in Business Administration, Operations Management, or a related field, or an equivalent combination of education and experience.
At least 3 years of experience managing auxiliary or related services.
Excellent organizational skills and attention to detail and quality.
Excellent communication and interpersonal skills.
Ability to stand for extended periods and stock 6-foot shelves.
Ability to stand, walk, and move between campus buildings.
Ability to lift and move supplies or equipment weighing up to 35 pounds.
Ability to coordinate and receive palletized deliveries and returns.
Commitment to the community college mission and serving first-generation and traditionally underserved populations.
Commitment to embracing diversity and serving a diverse population, including the ability to work effectively with faculty, staff, and students from varied backgrounds and experiences.

Nice To Haves

Sensitivity and commitment to Equal Opportunity goals.
Experience working in a community college or similar environment.
Demonstrated commitment to working with students in need.
Knowledge of applicable regulations and best practices in bookstore operations and inventory management.
Experience using inventory, point-of-sale, and/or bookstore vendor systems.
Experience with PeopleSoft Financials.
Demonstrated managerial and entrepreneurial skills.
Experience working in higher education.
Ability to develop effective and respectful working relationships with all levels of the College community.
Excellent interpersonal skills, strong collaborative skills, and proficiency in oral and written communication.

Responsibilities

Manage day-to-day bookstore operations and act as the primary operational liaison with bookstore and gear shop vendors, students, faculty, staff, and campus partners.
Oversee assigned external auxiliary-service vendors and ensure contract compliance and performance standards.
Coordinate course-material adoption support, order fulfillment, rental returns, on-campus distribution, student issue resolution, and related communications.
Assist with administration of textbook-related financial aid programs, including grants, scholarships, and emergency support.
Draft and lead institutional policy on required adoption timelines, cost transparency, and early pricing in alignment with the Higher Education Opportunity Act and other applicable guidelines.
Establish and monitor vendor service-level standards, customer concerns, vendor performance, operational metrics, procedures, and contract requirements.
Oversee assigned campus merchandise and gear shop operations, including receiving, inventory, merchandising, sales support, and reconciliation.
Provide individualized assistance and platform navigation support for book adoption processes, inventory audits, and other auxiliary services.
Coordinate physical inventories, departmental verification, reconciliations, transfers, tagging support, reporting, and follow-up on discrepancies.
Coordinate surplus-property identification, storage, transfer, reuse, and disposal under approved procedures.
Research and collaborate with the Procurement Department on contracts and service agreements.
Ensure compliance with MassBay policies, relevant regulations, and best practices.
Assess the needs of the College community and develop strategies to improve existing auxiliary services or introduce new ones, including sustainability practices aligned with College environmental goals.
Prepare reports to inform planning and support.
Promote high levels of customer satisfaction across auxiliary services.
Work with Procurement and Business Operations, Financial Aid, Student Accounts, the Business Office, Marketing & Communications, Student Development, and other departments to support smooth and seamless service delivery.
Participate in professional development activities.
Recruit, train, and supervise staff involved in auxiliary services operations, including potential contracted or part-time staff.
Perform other duties as assigned; duties may be added as needed to meet College needs and support its mission.
Work collegially and collaboratively within a community that values and celebrates diversity.

Benefits

Health insurance plan choices for individual and family needs.
Affordable dental insurance and a vision discount program.
12 paid state and federal holidays.
Sick, vacation, and personal time.
Flexible Spending Plans.
Low-cost basic and optional life insurance.
Defined Benefit Pension Plan.
Deferred Compensation plans, including 457(b) or 403(b).
Tuition benefits for employees and dependents at state colleges and universities.
Free Employee Assistance Program (EAP).
Eligibility toward Public Service Loan Forgiveness (PSLF).
Free gym and parking on campus.