Manager of Business Development - B. F. Saul Company Hospitality Group

B.F. Saul Company Hospitality Group•Laurel, MD

76d•$75,000 - $90,000•Remote

About The Position

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, with over 130 years of operation. The Hospitality Group manages a portfolio of more than 20 business-class hotels under top brands like Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, as well as The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are managed by a team of over 1,000 hospitality professionals. We are seeking an experienced hotel Sales Manager who enjoys working in diverse markets and segments. This is a remote position requiring some travel to connect with on-property teams, understand their needs and objectives, and familiarize themselves with the competition. The Manager of Business Development will balance selling and leadership, with the role evolving to meet the changing needs of the business. The Manager of Business Development will be responsible for sales functions for their assigned hotel, including soliciting accounts to meet or exceed revenue goals. This role involves overall account management, business generation, sales prospecting, and occasional leadership duties such as forecasting and mentoring existing team members for assigned hotel properties. The position includes making cold calls, managing client relationships, supporting revenue management, and collaborating with all hotel departments to ensure a positive guest and group experience. This team member will also work with other contracted task force partners to follow up on leads generated for our hotel portfolio. B. F. Saul Company Hospitality Group invites you to advance your career! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is reflected in our "One Team!" values. Our integrated approach to attracting top talent ensures that key individuals who are dedicated to their professional and personal development represent our hotels, possess a strong understanding of the industry, and exhibit significant attributes that enhance our culture. Joining our team signifies a commitment to guest satisfaction and upholding the highest level of integrity.

Requirements

Ability to interpret and perform basic computer functions, including MS Office, Outlook, Word, and Excel.
Five years minimum Hotels Sales experience with Hilton, Marriott or Hyatt.
3 Years of Sales Leadership Experience
Willingness to Travel
Strong Sales and F&B experience.
Proficiency in Revenue Management strategies.
Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
Must be able to manage multiple priorities in a fast-paced environment.
Ability to lift, push, and pull up to 20 pounds on an occasional basis.

Nice To Haves

Experience with STS, Sales Pro or Delphi FDC is preferred.
College degree or equivalent experience preferred.
Professional membership and community involvement desired.
Basic Microsoft Office and Delphi experience also desired.

Responsibilities

Sales: Develops, implements, and maintains a comprehensive business plan that defines hotel sales objectives and supports financial goals. Accountable for aggressively pursuing business revenue goals and achieving established Personal Performance Expectations for self and team. Responsible for soliciting transient, group, and extended stay group demand generators to capitalize on revenue opportunities. Proactively positions and markets the hotel by effective revenue/yield management to achieve maximum hotel profit. Uses expertise to advise and implement changes to sales and marketing efforts based on sales and guest comments.
Cost Control: Responsible for management of sales, marketing and catering expenses to maximize hotel profitability, and increase return on investment. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Responsible for preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
People Management: Responsible for interviewing, hiring, coaching, discipline and development of sales employees. Evaluates staff performance and takes appropriate corrective action as needed to hold sales and catering employees accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Guest Service: Accountable for guest satisfaction by developing and maintaining long-term, value-based client relationships. Ensures effective communication of client needs from sales to appropriate operational departments. Resolves complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with sales and catering staff to train and model appropriate guest service standards.
Technical Acumen: Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delphi on a daily basis. Utilizes sales tools, and other market intelligence, i.e. Holeligence Â® and STRÂ® to drive business.
Training: Responsible for ongoing training of all sales and catering employees and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Ensures all B. F. Saul Company Hospitality Group, brand, and department specific training requirements are met.
Safety/Risk Management: Ensures a clean and safe work environment to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.
Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.