Manager of Business Development, Compliance & Program Operations

Primus Health • Windsor Mill, MD

15d • Onsite

About The Position

Primus Health Inc. is seeking a motivated and organized Manager of Business Development, Compliance & Program Operations to lead key business development, compliance, and operational functions within our human services programs. This is a diverse management role for a professional who is capable of building community relationships, developing referral sources, monitoring regulatory compliance, managing billing activities, and overseeing operational support functions.

Requirements

• Bachelor's degree in Human Services, Psychology, Social Work, Business, or a related field preferred. Equivalent experience may be considered.
• 3–5 years of experience in DDA-licensed residential or community services, Service Coordination, Program Management, Case Management, or Quality Assurance.
• Familiarity with the DDA system, Person-Centered Plans, DDA Waiver programs, and COMAR requirements.
• Experience with billing or claims in a human services or healthcare setting is preferred.
• Strong organizational, communication, leadership, and relationship-building skills.
• Ability to manage multiple responsibilities, prioritize effectively, and meet deadlines.
• Comfortable presenting to groups and representing the agency professionally.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Valid driver's license, reliable personal vehicle, and willingness to travel locally.

Nice To Haves

• Experience managing residential program operations.
• Knowledge of DDA and OHCQ licensing requirements.
• Experience managing compliance audits and regulatory documentation.
• Experience working with families, Service Coordinators, DDA representatives, and other community partners.

Responsibilities

• Drive client census growth across Residential, Day Habilitation, CDS, Personal Supports, Employment Services, and other programs.
• Develop and maintain strong relationships with schools, hospitals, families, Service Coordinators, DDA representatives, and other referral sources.
• Represent Primus Health at community events, transition fairs, DDA meetings, and other outreach activities.
• Manage the referral and intake process from initial inquiry through admission, ensuring timely follow-up and appropriate documentation.
• Lead the agency's preparation for DDA and OHCQ audits, surveys, and site visits, ensuring required documentation and records are complete and readily available.
• Prepare and present regular reports on referrals, admissions, compliance, billing, client census, and business development activities.
• Monitor and manage corrective action plans following audits and ensure required actions are completed within established deadlines.
• Manage client eligibility redeterminations and oversee Representative Payee documentation, coordination, and related recordkeeping.
• Manage billing and claims activities for assigned programs, including documentation, reconciliation, submission, and resolution of billing issues.
• Assist in monitoring staff compliance records, including certifications, training, background checks, and other regulatory requirements.
• Assist in providing program management coverage only when necessary in absence of the relevant manager.
• Assist in providing other administrative, operational, and business development responsibilities as assigned by agency leadership.

Benefits

• This position provides an opportunity to play a key leadership role in business growth, regulatory compliance, and program operations while working directly with agency leadership and community partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager