Director of Program Compliance

Bowery Residents' Committee • New York, NY

4d • Hybrid

About The Position

The Director of Program Compliance provides strategic leadership for BRC’s agency-wide program compliance and quality assurance functions. This hands-on leadership role ensures BRC’s housing, shelter, and treatment programs comply with City, State, and Federal regulations and programmatic policies. The Director partners with program leadership to strengthen regulatory compliance, improve service quality, reduce organizational risk, and foster continuous quality improvement across the agency. The position oversees compliance monitoring, audit readiness, regulatory inspections, corrective action planning, and compliance education, and leads a team responsible for assessing compliance across BRC’s diverse portfolio of programs. The position reports to the General Counsel.

The schedule is Monday to Friday, 9:00 AM to 5:30 PM, with a hybrid work arrangement requiring three days in the office. Regular travel between BRC program locations throughout New York City is required.

Requirements

• Bachelor’s degree in Social Work, Public Administration, Public Health, Healthcare Administration, Human Services, or a related field.
• At least seven years of progressively responsible experience in program compliance, quality assurance, auditing, regulatory affairs, or performance improvement within healthcare, behavioral health, housing, or human services.
• At least three years of supervisory or management experience leading professional staff.
• Demonstrated experience interpreting government contracts and regulatory requirements.
• Experience leading regulatory inspections, audits, and corrective action planning.
• Knowledge of regulations governing human services programs, including Medicaid, OMH, OASAS, DHS, HUD, or other relevant funding and regulatory agencies.
• Excellent written and oral communication skills.
• Effective interpersonal skills and ability to work with multiple stakeholders.
• Demonstrated judgment and discretion regarding confidential information.
• Excellent organizational and time-management skills, with attention to detail, accuracy, and pacing.
• Superior computer literacy, including Microsoft Suite and Outlook, and ability to learn new computer applications with ease.
• Ability to work independently and proactively and apply critical thinking.

Nice To Haves

• Experience using AWARDS or a similar database or case management system.
• Master’s degree in Social Work, Public Administration, Public Health, Healthcare Administration, or a related field.
• Experience in homelessness services, supportive housing, behavioral health, or nonprofit human services.
• Professional compliance certification, such as CCEP.

Responsibilities

• Lead the program compliance team in preparing for and responding to program inspections and audits assessing compliance with City, State, and Federal regulations regarding service provision, including Medicaid-funded programs.
• Develop and monitor corrective action plans resulting from audits, inspections, and internal reviews, ensuring timely resolution and sustainable improvements.
• Monitor changes in applicable federal, state, and local regulations and advise executive leadership on operational impacts and implementation strategies.
• Identify compliance trends across programs and recommend ways to strengthen operational effectiveness and reduce organizational risk.
• Analyze and interpret contract and regulatory requirements and develop tools to assess and improve organizational compliance.
• Perform qualitative and quantitative site-based reviews to determine compliance with regulatory requirements, including service utilization and clinical service provision.
• Review training through a compliance lens to improve adherence to contract and regulatory requirements and developments.
• Advise program management about performance risks and recommend actions to reduce organizational risk.
• Lead or oversee investigations of significant program incidents, identify root causes, recommend corrective actions, and monitor implementation to reduce future agency risk.
• Develop and maintain compliance dashboards, reports, and key performance indicators to monitor organizational performance and identify emerging trends.
• Supervise, coach, and develop Program Compliance team members, set performance expectations, and support professional growth.
• Collaborate with Program Operations, Clinical Services, Legal, Finance, Human Resources, Information Technology, and other departments to strengthen agency-wide compliance initiatives.
• Embrace and embody BRC’s mission, core values, and goals, including supporting agency efforts to improve diversity, equity, and inclusion.
• Perform other related duties as assigned.

Benefits

• Competitive health and dental plans, with coverage available for a spouse, domestic partner, and dependents.
• Minimum of three weeks of paid vacation, 12 paid holidays, and additional paid sick and personal time.
• 403(b) retirement plan with BRC matching contributions.
• Tuition assistance and career development and training opportunities.
• Flexible Spending Accounts for healthcare, transit, and childcare expenses.
• Free resources for legal, financial, and personal support.

What This Job Offers

• Job Type: Full-time
• Career Level: Director