Manager of Airport Services- Denver International Airport

City and County of Denver • Denver, CO

3d • $101,050 - $166,733 • Onsite

About The Position

The City and County of Denver is hiring two Managers of Airport Services at Denver International Airport, with positions overseeing either Administration or Compliance. Both roles report to the Director of Airport Services and lead professional teams supporting maintenance and operational service contracts in a complex, 24/7 airport environment.

The Manager of Compliance oversees personnel, processes, and performance monitoring to ensure contracted maintenance support and operational services meet scopes of work, contractual requirements, service standards, budgets, and organizational expectations. The manager supervises Program Administrators/Managers, Contract Compliance Coordinators, and designated compliance leads; establishes consistent compliance practices; monitors program and contractor performance; and leads efforts to identify risks, resolve service deficiencies, and implement corrective actions. The function provides independent monitoring and accountability, while technical direction and field execution remain with trade leadership and designated subject-matter experts.

The Manager of Administration oversees a diverse portfolio of maintenance and operational service contracts. The role coordinates procurement, contract administration, invoice processing, expenditure tracking, and monitoring of contract capacity and funding. It supervises Contract Administration Supervisors and Contract Administrators, establishes consistent practices, balances workloads, and liaises with operational stakeholders, Procurement, Finance, vendors, and divisional leadership. The manager provides administrative oversight; technical direction, field execution, and acceptance of specialized work remain with trade and operational leaders and designated subject-matter experts.

The position is based onsite at Denver International Airport, Monday through Friday during standard business hours. Schedule adjustments may be required to support airport operations. Employees may also be required to work extended hours or shifts during weather events or emergencies. The position requires a bachelor's degree in a related field and three years of experience at the type and level of functional or operational management, including management of professional individual contributors. Appropriate experience may substitute for post-high-school education, and additional education may substitute for experience. A valid driver's license is required by position. An FBI criminal background check is required for all DEN positions; a pre-employment physical or drug test may be required by position.

Requirements

• Bachelor's degree in a related field, subject to the stated education and experience substitution provisions.
• Three years of experience at the type and level of functional or operational management, including management of professional individual contributors.
• By position, a valid driver's license at the time of application; licenses and certifications must remain current as a condition of employment.
• Supervisory experience leading professional employees, project or program teams, and/or operational compliance personnel, including performance management, coaching, workload planning, accountability, and employee development.
• Experience or capability in contract administration, program administration and compliance, procurement processes, contract lifecycle management, and financial oversight in a complex operational environment.
• Ability to translate contractual requirements, organizational priorities, and operational needs into processes supporting procurement, invoicing, budget monitoring, contract capacity management, performance management, and regulatory compliance.
• Sound judgment, leadership and supervisory capability, financial acumen, organizational skills, and ability to manage competing priorities, resolve complex administrative challenges, and collaborate across functional areas.
• Applicants must have valid U.S. work authorization that does not require visa sponsorship.
• Internal applicants must have successfully passed their probationary period.
• Submit a resume and a cover letter specifying whether Administration or Compliance is the preferred Manager role.
• Ability to meet the required FBI criminal background check for DEN employment; a pre-employment physical or drug test may be required by position.
• Ability to work extended hours and/or shifts when weather conditions or an emergency crisis warrants.

Nice To Haves

• Experience managing compliance, quality assurance, contract performance monitoring, or operational oversight in complex service, facilities maintenance, aviation, municipal, or public-sector environments.
• Project and program management experience, including planning, implementation, scheduling, resource allocation, milestone tracking, risk management, budget monitoring, and performance evaluation.
• Vendor management experience, including contractor accountability, service-level monitoring, performance evaluations, deficiency resolution, corrective-action verification, and stakeholder coordination.
• Experience supporting budget development, monitoring expenditures, conducting cost analysis, planning resources, tracking contract capacity, and identifying financial risks.
• Ability to interpret scopes of work, performance specifications, service-level agreements, and contract requirements to develop compliance monitoring and accountability processes.
• Experience with public-sector procurement coordination, solicitation support, contract lifecycle administration, amendments, renewals, and closeouts.
• Experience administering multiple service, facilities maintenance, aviation, or municipal contracts with differing scopes, pricing models, and operational requirements.
• Experience creating standard procedures, contract dashboards, performance measures, and risk-based escalation practices.
• Experience using Microsoft 365, SharePoint, Excel, Power BI, Maximo, Workday, or comparable project, program, compliance, financial, and performance management systems.
• Experience with continuous improvement methodologies, including Lean Six Sigma, process improvement, performance optimization, and organizational change management.
• Demonstrated ability to prioritize competing operational needs, resolve complex problems, and lead teams in a 24/7 service environment.

Responsibilities

• Manage the contract lifecycle, including procurement planning, scope development, contract startup, administration, modifications, renewals, and closeout.
• Evaluate scopes of work, contract requirements, service-level agreements, performance specifications, and deliverables to establish monitoring methods, inspection requirements, reporting expectations, and accountability measures.
• Oversee vendor performance, including compliance inspections, service evaluations, performance reviews, deficiency documentation, corrective-action monitoring, and verification of contracted service delivery.
• Identify deficiencies, recurring performance concerns, scope gaps, and operational risks; coordinate corrective action plans and escalate matters requiring contractual, technical, financial, or leadership decisions.
• Coordinate with trade leadership, operational supervisors, project and program managers, and vendors so monitoring supports daily operations without assuming technical direction or field execution.
• Support emergency preparedness, operational continuity planning, service transitions, and other assigned Airport Maintenance priorities.
• Develop standardized contract files, checklists, trackers, reporting tools, procedures, and internal controls to improve consistency, audit readiness, and traceability.
• Develop budget and contract portfolio reports and dashboards tracking expenditures, capacity utilization, forecasted needs, procurement milestones, invoice processing, upcoming expirations, and administrative risks; escalate exceptions and recommend corrective action.
• Partner with trade leadership, project and program managers, vendors, Finance, Procurement, and the compliance team to resolve administrative issues and support uninterrupted service delivery.
• Supervise professional employees and establish consistent compliance or contract administration practices, balance workloads and priorities, monitor program and contractor performance, and support employee accountability and development.
• For the Administration role, oversee contract administration, procurement coordination, invoice processing, expenditure tracking, and monitoring of contract capacity and funding availability.
• For the Compliance role, oversee independent compliance monitoring, performance verification, risk identification, service-deficiency resolution, and corrective-action implementation.

Benefits

• Guaranteed lifelong monthly pension after vesting following five years of service.
• 457B Retirement Plan.
• 140 hours of paid time off earned within the first year.
• 12 paid holidays, one personal holiday, one Wellness Day, and one volunteer day per year.
• Competitive medical, dental, and vision plans effective within one month of the start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager