Manager of Account Services

sg360°•Wheeling, IL

About The Position

sg360° partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance. Our company is seeking a Manager of Account Management who is responsible for leading client relationships, supporting revenue growth, and overseeing the successful execution of print, direct mail, and related programs in collaboration with internal/external teams. This role ensures alignment between Sales, Account Management, and Operations to deliver high-quality, compliant, and efficient solutions that meet company/client objectives.

Requirements

8-12+ years of experience in the Direct Mail manufacturing process – digital, Sheetfed and Web/Inline.
Possess Basic, current knowledge of US postal requirements/promotions
Proven experience managing complex client relationships and high-volume programs
Strong organizational skills
Leadership and team development experience
Experience with CRM systems such as Salesforce (preferred)
Strong problem-solving skills
Excellent verbal, written communication skills
Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship.

Nice To Haves

Experience with CRM systems such as Salesforce

Responsibilities

Partner with Sales leadership to support new business development, account expansion, and client strategy
Play an active role in RFP/RFI assignments, responses, proposals, and client presentations
Oversee execution of print, direct mail, and production programs, ensuring quality, accuracy, and on-time delivery with internal/external teams
Provide oversight of critical accounts and high-risk projects, including issue resolution and escalation management
Direct account assignment strategy based on client needs, complexity, and growth opportunity
Contribute to forecasting, budgeting, and financial planning processes per Sales Leadership direction
Foster a high-performance culture through accountability, recognition, and continuous development
Manage performance issues and administer performance improvement plans when necessary
Lead ongoing training and education to strengthen team capabilities and alignment with business objectives
Oversee departmental initiatives, including but not limited to, billing optimization and reduction of billing lag through proactive client communication and internal coordination
Ensure effective transition of client requirements and project scope from Sales to Project Management and Operations
Drive continuous improvement across workflows related to account management, estimating, and production execution
Provide oversight of CAPAs (Corrective and Preventive Actions) and NCRs (Non-Conformance Reports), including root cause analysis and resolution in coordination with Quality teams
Provide strategic oversight of government-related programs, including coordination of bids, client communication, and reporting
Oversee the Account Management team’s execution of the front-end sales process, including coordination of quotes, proposals, order entry and client communication
Ensure consistency and quality in support of Sales strategy and revenue goals
Drive pipeline discipline through regular review cadence, ensuring accuracy, completeness, and proper stage alignment
Partner with IT to manage system enhancements, updates, and license
Customer Aging/Sales Commission reporting
Monthly Sales Commission Calendar
Ensure alignment with USGPO requirements and internal processes
Support personnel security vetting, documentation, and cross-functional coordination required for program execution
On-time, 100% delivery and production accuracy