Account Manager, Linen Services

Saint Francis Health System

About The Position

The Account Manager Laundry oversees the development and execution of sales strategies, contract negotiations, and coordinates accounts payables for Saint Francis Health System Linen Services. This role focuses on growing and managing client accounts, achieving sales targets, and maintaining high levels of customer satisfaction. This position serves as the key liaison between the laundry services operation and internal/external facility stakeholders, ensuring that service delivery aligns with client expectations.

Requirements

Bachelor’s Degree in Business, Marketing, or related field, preferred.
A valid Driver’s License, Motor Vehicle Report, and proof of vehicle liability insurance in amount required by Saint Francis Health System (SFHS) guidelines will be required.
Minimum 2 years of relevant experience in Strategic Sales or Business Development.
Knowledge of Microsoft 365 and other applicable software.
Effective communication skills, both written and verbal that present clear and concise information.
Excellent leadership, presentation, negotiation, and relationship building skills.
Sound organizational skills and detail oriented.
Strong analytical ability to solve both business and technical problems.
Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing deadlines.

Responsibilities

Develops and implements effective sales strategies to meet revenue targets and expand market presence.
Identifies new business opportunities for new linen agreements within a 4-hour radius.
Negotiates contracts and agreements with clients to secure long-term business relationships.
Serves as primary point of contact for major clients, addressing their needs and concerns promptly while ensuring high levels of customer satisfaction and retention.
Conducts market research to stay informed about industry trends, competitor activities, and emerging opportunities to support business expansion efforts.
Analyzes sales data and market conditions to adjust strategies and tactics accordingly.
Monitors service performance, client satisfaction, service contracts, pricing models, and client invoicing across all locations, addressing and resolving any issues or challenges promptly and effectively.
Implements proactive measures to prevent potential problems and improve overall client satisfaction.
Participates in the determination and implementation of different promotions, approaches, and methods of increasing referrals and sales of the items and services provided.
Conducts regular meetings with clients to review their needs, present new products, and provide tailored solutions.
Develops financial projections and manages revenue targets for laundry and linen service lines.
Prepares and delivers compelling sales presentations and proposals.
Ensures services are delivered within budget and identify cost-saving opportunities for clients.