Talent Services Account Manager

isolved • Phoenix, AZ

5d

About The Position

The role involves providing comprehensive support to both customers and Senior Account Managers, encompassing applicant reviews, aiding in account reviews, and offering assistance as needed. Specific responsibilities include assisting clients with their hiring needs over the phone and email, such as collecting information for job advertising and candidate screening. Additionally, supporting Senior Account Managers and Implementation Specialists by completing reactive tasks allows for proactive client outreach. Ensuring compliance with state laws, Job board policies, and providing technical support for our clients are also key aspects of the role. Record-keeping, feedback collection, and continuous improvement efforts align with our company values.

Requirements

• High school diploma or equivalent
• Attention to Detail
• Basic Computer Skills
• Excellent written and verbal communication skills
• Confident in decision making and the ability to explain processes or choices
• Excellent multitasking skills and task management strategies

Responsibilities

• Screen applicants in the ATS for clients
• Provide service level and technical level support to customers via email, phone, and screenshares
• Understand functions of cross-departmental processes
• Resolve customer complaints and issues
• Schedule appointments and maintain calendars for Senior Account Managers
• Troubleshoot and resolve technical issues reported by users or discovered during testing and
• Meet or exceed Service Level Agreements/metrics
• Build strong customer relationships
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees