Talent Services Account Manager

isolved • Sandy, UT

7d

About The Position

This position is responsible for delivering end-to-end support to both clients and Senior Account Managers. The role includes reviewing applicant submissions, assisting with account evaluations, and providing ongoing support as required. Key functions involve helping clients with their hiring processes via phone and email, including gathering details for job postings and supporting candidate screening. The role also works closely with Senior Account Managers and Implementation Specialists by handling reactive requests, enabling more proactive client engagement. Additional responsibilities include ensuring adherence to state employment regulations and job board guidelines, offering technical assistance, and maintaining accurate records. Gathering feedback and contributing to continuous improvement initiatives are essential and align with company values.

Requirements

• High school diploma or equivalent
• Attention to Detail
• Basic Computer Skills
• Excellent written and verbal communication skills
• Confident in decision making and the ability to explain processes or choices
• Excellent multitasking skills and task management strategies

Responsibilities

• Screen applicants in the ATS for clients
• Provide service level and technical level support to customers via email, phone, and screenshares
• Understand functions of cross-departmental processes
• Resolve customer complaints and issues
• Schedule appointments and maintain calendars for Senior Account Managers
• Troubleshoot and resolve technical issues reported by users or discovered during testing and
• Meet or exceed Service Level Agreements/metrics
• Build strong customer relationships
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees