Talent Services Account Manager
About The Position
As a Talent Services Account Manager, you become the heartbeat of client satisfaction, blending technical onboarding, product training and ongoing communication into a seamless experience. Each day, you act as the primary liaison between clients and internal teams, guiding them through recruitment workflows, maintaining compliant processes and managing sensitive information with professionalism. You lead customized trainings , refine job advertisements, support candidate screening and oversee technical setups-from configuring ATS features to resolving tier‑1 troubleshooting issues. You also dive into data analysis to prepare performance reports, identify engagement risks and recommend improvements that strengthen client retention. Alongside these responsibilities, you handle scheduling, documentation, light billing support, and other administrative tasks, making every day an opportunity to collaborate, innovate and elevate the client's end-to-end recruitment experience.
Requirements
- High school diploma or equivalent
- 1-3 years of relevant experience in customer service, account management or technical implementation role
- Excellent written and verbal communication skills with strong interpersonal abilities
- Demonstrated proficiency in multitasking, time management and handling multiple client priorities simultaneously
Responsibilities
- Act as the primary liaison between clients and internal teams
- Guide clients through recruitment workflows
- Maintain compliant processes
- Manage sensitive information with professionalism
- Lead customized trainings
- Refine job advertisements
- Support candidate screening
- Oversee technical setups-from configuring ATS features to resolving tier‑1 troubleshooting issues
- Dive into data analysis to prepare performance reports
- Identify engagement risks
- Recommend improvements that strengthen client retention
- Handle scheduling, documentation, light billing support, and other administrative tasks
Benefits
- Flexible time off (FTO)
- 4.5-day workweek schedule
- A 401(k)
- Flexible spending accounts (FSAs)
- Medical, dental, vision, life, and other insurance options
- A robust referral program
- Ability to work from home 2 days a week with a hybrid schedule
- Down-to-earth, casual environment with a positive, team-oriented culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
