Manager of Account Management

Risk Strategies • Palm Beach Gardens, FL

1d

About The Position

The Manager of Account Management is responsible for leading, standardizing, and continuously improving the client service function supporting public sector clients. This role ensures a consistent, high‑quality client experience while driving operational excellence, compliance adherence, and effective cross‑functional collaboration. As a senior leader within the department, this role oversees account teams responsible for managing and retaining their books of business and serves as a trusted advisor in public sector benefits administration, carrier implementations, and complex client environments. The Manager partners closely with the Director on strategy, team development, and continuous improvement initiatives, while mentoring teammates and setting expectations for performance, accountability, and service excellence.

Requirements

• Strategic, people‑first leader with strong coaching and mentoring skills
• Deep understanding of public sector benefits and governance environments
• Strong operational and process‑improvement mindset
• Ability to influence across functions and lead through partnership
• High accountability for client experience, compliance, and outcomes
• Excellent communication and executive presence
• Trusted advisor to both clients and internal leadership
• Bachelor’s degree in Business, Human Resources, Public Administration, or a related field, or equivalent experience.
• 8+ years of experience in employee benefits, account management, or client service roles, with progressive leadership responsibility.
• Demonstrated experience serving public sector clients (e.g., municipalities, school districts, counties, state agencies).
• Proven experience leading and developing account management or client service teams.
• Strong background in employee benefits including group medical, dental, vision, pharmacy management, life, disability, and workplace benefits.
• Hands‑on experience with carrier implementations, renewals, and complex plan transitions.
• Experience managing escalations and guiding teams through high‑impact client situations.

Responsibilities

• Lead and oversee Account Management teams, ensuring consistent execution, service quality, and client outcomes.
• Establish clear performance expectations and provide ongoing coaching, mentoring, and development for Account Managers and other client service teammates.
• Act as a departmental leader, modeling best practices in client experience, professionalism, accountability, and collaboration.
• Support talent development, onboarding, and succession planning within the Account Management function.
• Partner with the Director to shape department strategy, priorities, workflows, and capacity planning.
• Ensure a consistent, high‑quality client experience across all public sector accounts.
• Standardize client service processes and best practices to drive predictability, efficiency, and scale.
• Serve as an escalation point for complex or high‑impact client issues that affect trust, timing, compliance, or outcomes.
• Guide teams in managing long‑term client relationships with a focus on retention, satisfaction, and strategic partnership.
• Provide leadership and guidance on public sector benefits programs, governance structures, and regulatory considerations.
• Act as a knowledgeable resource on carrier implementation processes and complex benefit plan administration.
• Drive collaboration and clarity across roles by defining handoffs, accountability, and communication standards.
• Evaluate existing workflows, tools, and service models; recommend and implement improvements to increase efficiency and consistency.
• Leverage data and performance metrics to monitor service delivery, identify trends, and inform leadership decisions.
• Lead or support department initiatives focused on standardization, technology adoption, and process optimization.
• Ensure teams effectively manage their books of business while balancing quality, responsiveness, and scalability.

Benefits

• Comprehensive risk management solutions
• Insurance and reinsurance placement for property & casualty, employee benefits, private client services
• Consulting services
• Financial & wealth solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees